Dhanush Parekh

Designing & shipping product at @Atomicwork · building Giraffe ( · design systems, code, travel

[Dhanush Parekh @DhanushParekh]

Still nothing. Status unchanged — “Assigning an engineer” — no contact, no update, 3 full days now on a basic repair. This shouldn’t need a regulator to fix. @JioCare @TRAI @JoshiPralhad requesting attention to NCH docket 9912390.

[Dhanush Parekh @DhanushParekh]

@JioCare @reliancejio JioFiber down since 8 Aug afternoon. SR SR00002N9NLO raised 4:26 PM - pushed 3 times, now told 10 Aug 6 PM. That’s 48+ hrs, no engineer, no resolution, no compensation. Paid connection, not a favour. @TRAI

[Dhanush Parekh @DhanushParekh]

Update: formally registered this with the National Consumer Helpline. Docket: 9912390 (10 Aug, In Process). Also emailed Jio with the docket number attached. Still zero resolution, zero real communication, just a missed appointment and silence since. @JioCare @TRAI @nch1915

[Dhanush Parekh @DhanushParekh]

Appointment (10 Aug, 3-4 PM) missed entirely. Called the assigned “engineer” at 3:30 PM — he said he’s an installation tech, not repair, and had no idea he was scheduled. 49 hours in now, no one’s come, app has quietly reset to “Assigning an engineer” again. @JioCare @TRAI

[Dhanush Parekh @DhanushParekh]

Also attempted to file with @nch1915 @jagograhakjago tonight via WhatsApp - their bot is stuck in a loop and won’t accept the complaint number in any format. Will follow up via web/call tomorrow. Flagging in case this is a known bug affecting other users too.

[Dhanush Parekh @DhanushParekh]

Escalating this further since JioCare’s response has been auto-replies, not fixes. Tagging @DoT_India @TRAI -a 24-hr fault repair SLA has been breached by nearly 2x with no compensation offered. Requesting formal review under #DotSeva. SR: SR00002N9NLO

[Dhanush Parekh @DhanushParekh]

@JioCare Update: 29+ hrs since SR raised, zero repair attempt. Just “technical delay” excuses until 9 PM tonight. Finally got a named engineer + slot — but for tomorrow 3–4 PM. Total time to resolution: ~47 hrs. Nearly 2x TRAI’s 24-hr fault-repair benchmark. @JioCare @TRAI

[Dhanush Parekh @DhanushParekh]

TRAI’s QoS norms expect fault repair within 24 hrs, with compensation for outages beyond that. I’m at 2x that with no resolution timeline and no compensation offered. @TRAI requesting this be looked into.

[Dhanush Parekh @DhanushParekh]

Timeline: 8 Aug 4:26 PM fault reported → offered Monday slot → revised to 9 Aug 5 PM → 1 PM “technical delay” → multiple calls to care, no solutions → 9 PM: pushed again to 10 Aug 6 PM. Zero proactive updates throughout.

[Domus Academy @DomusAcademy]

"I found the teaching style here fascinating: while most schools teach you how to #design, Domus Academy teaches what to #design."
In these words, our former student @DhanushParekh shares his experience with the Master in #InteractionDesign.
Learn more: https://t.co/7yo4jpBT6S

[Dhanush Parekh @DhanushParekh]

@Ankita_M_Jain @rpobengaluru @rpobengaluru please help!

[Dhanush Parekh @DhanushParekh]

@airtelindia please can you fix this and connect me to someone who can help. ASAP.

[Dhanush Parekh @DhanushParekh]

@airtelindia - I am trying to contact your customer care via all channels. There is an “unplanned outage” since 09:22 which has not been resolved. No technician number, or any communication received from Airtel through the day. TicketID 10433976252. Please resolve ASAP.

[Dhanush Parekh @DhanushParekh]

@MKBHD Finally :D

[Dhanush Parekh @DhanushParekh]

@MKBHD Buffering... ⏱

[Dhanush Parekh @DhanushParekh]

Due to flawed ops at @emirates , I’ve had one of the most traumatic experiences of my life. I spent ~30 hrs travelling without reaching my destination along with anxiety and mental torture. I was deported back from DXB because I was wrongly boarded by your staff at BLR.

[Dhanush Parekh @DhanushParekh]

We said “registrations open” from 28th April. What were you thinking? #wordplay #Cowin #IndiaFightsCOVID19

[Dhanush Parekh @DhanushParekh]

@mygovindia @MoHFW_INDIA @drharshvardhan @AshwiniKChoubey @PMOIndia @PIB_India @MIB_India @PrakashJavdekar It is 00:10 and the website is still showing the same message. #COVID19 #VaccinationDrive #Tikautsav

[Dhanush Parekh @DhanushParekh]

@VodafoneIN extremely dissatisfied with your service and wish to port out. Complaint no. 367007554 and 370081398 and service request no.221667639, 221827822 and
221976694. No one has responded properly over mail or call. How can I resolve my issue?

[Dhanush Parekh @DhanushParekh]

@APEC @BarackObama @JustinTrudeau @TurnbullMalcolm @ppkamigo It’s time. We call on you to accept #India into #APEC.