I am too social but for this case I have to speak up. @MTNNG@mtnFiber took my money since December 18th 2025 and till today they have not provided the value for which they promised to provide. I know I am not the only one facing this
I paid for this useless Fibre x from @MTNNG December 18th 2025, I called multiple times for them to come install. It took them till January 21st 2026 to install.
After installation the next day January 22nd 2026, the router only worked for about 30mins then stopped.
I canβt take this anymore
@MTNNG you people are the most incompetent and disappointing brand I know in my life
I was enjoying my Starlink jeje, your staff member came to my compound to advertise your Fiber X to everyone, promised itβs very good and even gave us free installations.
Almost everyone in the compound patronized you!
After paying, this product hasnβt worked at all, not once!! for some of us, and for me it only worked for a day before stopping completely.
I keep calling everyday and itβs the same excuse βweβre working on itβ
What sort of robbery is this fgs, why did you make us patronize you and end up not getting the service we paid for?!!!
What the fuck?!
Tell me @mtnFiber@MTNNG how do you leave a customer hanging for 4 months and counting because I know after this you guys wonβt still resolve the issue but bury it.
Till the subscription period ended (which was 21 of February 2026)I didnβt get a resolution. Just lies upon lies from the customer care agents. They said they were sending a mail to the technical team. I said I wonder if it was a ship or a bird they used to send mails.
I called and they told me that they were running a test. And it would be back up. The next they it wasnβt still working. I called again and they said they would resolve it and I should be patient. And thatβs how i kept calling every day and still no resolution.