Dixa

Dixa enables companies to deliver customer service as it is meant to be. We help customer service leaders to create effortless experiences that unlock loyalty.

[Dixa @DixaApp]

Get exclusive insights from:
🎙️ Jose Herrera, Co-Founder & CEO, Hire Horatio CX
🎙️ Maurits Pieper, Head of Partnerships, Dixa

👇Save your spot before it’s too late! https://t.co/f2BIAUOzgr

[Dixa @DixaApp]

🎁Black Friday stress? Holiday season chaos? Not on our watch!

Join our webinar next week to get the inside scoop on the 6 top tips that will help your eCommerce customer support conquer peak season.

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[Dixa @DixaApp]

📷 Save your spot now!👇
https://t.co/cBT4YNH3Ma

[Dixa @DixaApp]

Hey CX enthusiasts in London,are you ready for the coolest event in town?

Join Dixa,Surfboard & @SentiSum on November 7th for the last #CXHappinessMeetUp of 2023!

What if you could leverage AI to help your team be their best selves, so your customers always leave with a smile?

[Dixa @DixaApp]

💜 To our loyal customers, our amazing team, and everyone who’s been part of our journey, THANK YOU!

👇Learn more about our G2 Fall journey : https://t.co/TVlCaDd8FH

[Dixa @DixaApp]

🤩In case you haven’t heard, we’re over the moon that Dixa has achieved 34 G2 Fall 2023 badges.

YOU have awarded us in 7 different categories:
🥇Conversational support
🥇Customer self-service
🥇Contact center
🥇Contact center workforce
🥇Live chat
🥇Help desk
🥇Users love us

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[Dixa @DixaApp]

But with great quality comes great customer expectations.

⭐️After three decades in the industry, how does Oliver Bonas continue to uphold its stellar reputation?

🎧Tune in to find out!

https://t.co/VRS4qdPvxf

[Dixa @DixaApp]

🤝 We're back with another exciting episode of Customer Friendship™ Conversations.This time, we're discussing how to maintain high standards in this ever-evolving business landscape.

🛍️Join us as we chat with Becky Hickey, the Head of CS at the iconic Oliver Bonas!

[Dixa @DixaApp]

🌍Whether you're a British listener who's already familiar with this beloved lifestyle store, or tuning in from around the globe, you're in for a treat.

🎁Oliver Bonas is all about quality and excellence, offering everything from clothing to gifts and homewares.
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[Dixa @DixaApp]

🔸A sneak peek into their future plans and innovations.

🌐 This episode is packed with valuable insights that can help your organization thrive in the competitive world of customer satisfaction. Don’t miss it!

https://t.co/VRS4qdPvxf

[Dixa @DixaApp]

🎙️ New Podcast alert: What is the best way to live up to your brand’s high standards long-term? Find out with Becky Hickey of Oliver Bonas.

🎧 In this week's episode of Customer Friendship™ Conversations, we're exploring how to maintain exceptional brand standards.
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[Dixa @DixaApp]

Join us to discover:
🔸Strategies employed by Oliver Bonas to maintain their stellar reputation,
🔸The importance of customer feedback and how it drives the company’s constant improvement,
🔸How Becky keeps her team aligned with their brand's ethos,
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[Dixa @DixaApp]

With Dixa, Podia’s customer service team was able to succesfully achieve:
🛎️ 95% CSAT
💬 36% reduction in inbound volume
🤗 23% decrease in First Response Time (FRT)

👇Click on the link and find more about Podia’s journey with us!
https://t.co/hzgRWvAK0N

[Dixa @DixaApp]

💪🏼 Staying lean and increasing efficiency while scaling up your customer service can be really challenging.

📈 @podia knows all about it. In 2022, they grew to serve more than 150,000 website owners and launched their freemium model that ramped up their support volume.
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[Dixa @DixaApp]

🧑🏻‍💻 They needed a platform that could offer them the right combination of customer service automation and human touch to provide the personalized service their brand promised.

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[Dixa @DixaApp]

🔌New integration alert! We are thrilled to announce our integration with @klaviyo !

You can easily surface your Klaviyo customer data in Dixa, giving your agents the context they need to deliver effortless customer experiences.

👇Learn more: https://t.co/Zz7Tnn3Xbx

[Dixa @DixaApp]

💌 Discover the art of nurturing #CustomerFriendship and the strategies that make Celebrate Company’s CX truly remarkable.

🎉Let's celebrate the power of remarkable customer service together!

🎧Listen now!
https://t.co/DG5SGYbhyU

[Dixa @DixaApp]

🎙️ We’re excited to welcome Benedikt Peine, Tribe Lead Service at Celebrate Company, to the podcast!

🤝 Learn how Benedikt and his team ensure that every customer's journey is one worth celebrating.

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[Dixa @DixaApp]

🌟 When your CS agents see their value, they’re motivated to keep doing better.

👇 Dive into our blog post and discover the 10 critical agent performance metrics you need to know! https://t.co/XbE81fD53U

[Dixa @DixaApp]

📊 Knowing which performance metrics to track for your team is key to your success.

💯 Besides helping you measure your team’s effectiveness, the right metrics empower your agents by demonstrating their real-world impact!
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