Tami Dobner

[Tami Dobner @DobnerTami]

@Marshalls UPDATE @Marshalls: Your store manager refused to replace my disabled gift card, insisting I had to wait 5 hours. Well, 5+ hours have passed, and the card is STILL disabled. I followed customer service's instructions, made a second trip, and got nowhere. How will you fix this?

[Tami Dobner @DobnerTami]

Hey @Marshalls - I bought a gift card that doesn't work online. Customer service told me to return to the store for replacement. After a long wait, the manager (Jay, Nanuet NY) REFUSED, even after I showed him the error. Wasted time, two trips, and ZERO resolution. Unacceptable!

[Tami Dobner @DobnerTami]

@marshalls How will that help? Customer service will just tell me to go to the store....