Really interesting points made by Rob Smale today @iloveclaims#ilcmotor19 regarding how customer service needs to be "customer led, customer specific and to absorb variation"
The claimant Journey is at the centre of our evolution at Doctors Chambers.
Claimants who use Doctors Chambers can arrange and rearrange their own appointments via their smartphone or as always they can speak to one of our team and rearrange the appointment over the phone
New @MASSChair will be addressing #MASSConf18 17/10/18 on our theme "Taking Real Law into the Virtual Era". Places are still available. Book now at https://t.co/78xJOZknmC
We have just published our #SmallClaims limit for personal injury Report. In our Report we comment on access to justice. Read our Report: https://t.co/RZ9JRSX8Tl