Donor Experience

The Commission on the Donor Experience has one simple ideal – to place donors at the heart of fundraising.

[Donor Experience @DonorExperience]

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Sign up to the Supporter Experience Special Interest Group (SIG) @IoF’s website: https://t.co/6W3VFKXaUW

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You can also follow us @SupporterExpSIG

[Donor Experience @DonorExperience]

A late night inspirational 30 minutes courtesy of Richard Turner @ifundraiser

How-real life-focusing on your supporters experiences could make a MASSIVE impact on income.

You really should watch this. It is brilliant and totally rooted in reality.
https://t.co/tpINQgZAe1

[Donor Experience @DonorExperience]

Follow @SupporterExpSIG

How have supporters engaged with the challenges THEIR charities are facing?

Astounding. Staggering. Phenomenal. Extraordinary. Unheard of. Fantastic.

Watch this webinar by Richard Turner @ifundraiser and see what you think.
https://t.co/tpINQgZAe1

[Donor Experience @DonorExperience]

Please follow @SupporterExpSIG

The game has changed. So have the rules. Donors know that.

In this webinar by Richard Turner @ifundraiser hear about the phenomenal results you can achieve if you ask properly.
https://t.co/tpINQgZAe1

[Donor Experience @DonorExperience]

Please follow @SupporterExpSIG

How putting their supporters needs at the heart of their fundraising is leading to record appeal responses right now for the @RNLI https://t.co/tpINQhhb5z

[Donor Experience @DonorExperience]

One fundraiser.

If you can’t afford it, please downgrade, or take a payment holiday.

If you can afford it, perhaps consider upgrading?

Result? For each downgrade, 100 upgrades. That’s two zeros.
https://t.co/tpINQgZAe1

[Donor Experience @DonorExperience]

Please follow @SupporterExpSIG

How one fundraiser pulled its charity’s usual Appeal and swiftly created a new one, focused on how Covid 19 was impacting those the charity was set up to help.

In one day, a response usually seen after six weeks.
https://t.co/tpINQgZAe1

[Donor Experience @DonorExperience]

Please follow @SupporterExpSIG

Five ways you can put the supporter experience at the forefront of your communications to supporters from @ifundraiser with examples from @AsthmaUK, @RNLI and @FreefromTorture https://t.co/tpINQgZAe1

[Donor Experience @DonorExperience]

Please follow @SupporterExpSIG

Five ways you can put the supporter experience at the forefront of your communications to supporters from @ifundraiser with examples from @AsthmaUK, @RNLI and @FreefromTorture https://t.co/tpINQgZAe1

[Angela Cluff @angelacluffmc]

Fundraisers do have a think about what you can enter. And if you can’t think of anything, have a think about how to change that. #SupporterExperience matters @SupporterExpSIG

[Turner PR @TurnerPR_UK]

‘Recommendations from @DonorExperience highlight the immense potential for #charities to use the phone to thank supporters, and we couldn’t agree more’, says @NTTfun. They’re inviting #charities to take part in research into the power of saying thank you: https://t.co/vkqjmStr4Y

[Rachel Hunnybun @rachel_hunny]

Really excited to be running this session with Harpreet at #IFCHolland this is not about the detail of legal compliance, this is about the detail of the donor experience! @DonorExperience

[Giles Pegram CBE @gilespegram]

The webinar is tomorrow, folks. Do join me. https://t.co/G3qChQmCER @SalesforceOrg @IoFtweets

[Giles Pegram CBE @gilespegram]

Three years ago, no-one talked about the 'Donor Experience'. Now it is everywhere. But do you know what to do? Our Webinar at 13.00. on Tuesday is still open for bookings. Join us from your lap-top. https://t.co/G3qChQmCER @SalesforceOrg @IoFtweets

[Rachel Hunnybun @rachel_hunny]

‘hearing the science behind experience and how it influences behaviour really resonated with the team and made them more passionate about working on and understanding the important of supporter journeys’

@sebby_j on what his team got out of attending this session last year!

[Chartered Institute of Fundraising @CIOFtweets]

Only a couple of days left until the #IoFSupporterJourney conference on 10 September - hear about monsters, an #IoFAwards-winning donor experience, donor insights, recruiting via #Facebook and much more: https://t.co/hGPDHXxNyB