doubleknotops

System status and updates for the Doubleknot system.

[doubleknotops @DoubleknotOps]

We are happy to report that the issue is resolved and all emails are being sent as usual.

[doubleknotops @DoubleknotOps]

At this time, all scheduled outbound emails such as confirmations and billing reminders are temporarily delayed while we address an issue. We'll keep you updated as we work to resolve this as quickly as possible.

[doubleknotops @DoubleknotOps]

Doubleknot v20.9 has been released! New features include Captcha on payment pages. Read the release notes here: https://t.co/uhyW90NEzP

[doubleknotops @DoubleknotOps]

Today's Refunds & Cancellations webinar has been rescheduled for next Tuesday, August 25 at 11 AM PT / 2 PM ET. If you're already registered, you don't need to do anything - you're automatically signed up for it next week. We're sorry for the inconvenience.

[doubleknotops @DoubleknotOps]

At 11:55 PM ET / 8:55 PM PT tonight (Wednesday, 7/15/2020), Doubleknot will undergo scheduled maintenance for approximately one hour. Doubleknot services will remain available but there may be brief periods of interruption. Please contact Support with questions or concerns.

[doubleknotops @DoubleknotOps]

We are aware of a performance issue and are working to resolve it. We'll provide more information as it becomes available.

[doubleknotops @DoubleknotOps]

We're performing maintenance tonight at midnight Pacific time (3 AM Eastern) to resolve an issue with financial reporting. The maintenance will be completed in 30 minutes. We apologize for the inconvenience; please contact the support team with any questions or concerns.

[doubleknotops @DoubleknotOps]

The https://t.co/rfPo3SnN3c web site will undergo scheduled maintenance as 11:55 PM ET on Monday, May 11. The maintenance period will be less than 30 minutes and will not affect visitors and customers on your organization's Doubleknot pages.

[doubleknotops @DoubleknotOps]

@NIEHS has published great resources on training staff on workplace activities and policies to reduce risk of COVID-19. The online learning module is engaging and well-paced. https://t.co/c89UmHExJa

[doubleknotops @DoubleknotOps]

Running into issues with your PPP loan? We don't have a formal partnership with @Lendio, but we're always looking for ways to support our community. Click here to see if they can help you: https://t.co/PrKa2AVOx8

[American Alliance of Museums @AAMers]

Are you worried about the possible impact of COVID-19 (coronavirus) on your museum or organization's operations?

Learn more with our expanded resources on Health in the Workplace. We will regularly update this page as more information becomes available:

[doubleknotops @DoubleknotOps]

Thanks @NatlCouncilNPs for making this great resource available to the entire nonprofit community.

[National Council of Nonprofits @NatlCouncilNPs]

On Tuesday, March 31 at 3:30 pm Eastern, we'll be hosting a free webinar: Federal #Coronavirus Relief Bills: What Do They Mean for #Nonprofits? Register at https://t.co/vx0Nqo9CQU We'll share what we know about the the #FFCRA and the #CARESAct. Join us.

[doubleknotops @DoubleknotOps]

Doubleknot's communications director wrote an article for the Association of Children's Museums about strategies to handle rescheduling, cancellations and refunds. The suggestions apply to any nonprofit faced with limiting operations & events: https://t.co/yijGPfzTfx

[doubleknotops @DoubleknotOps]

Today we released a new Refund to Gift Card feature that converts registration payments to a gift card that's automatically emailed to the purchaser. More info at https://t.co/0E66xr25sY or reach out to us at [phone] x2 or [email protected].

[doubleknotops @DoubleknotOps]

Instead of refunds, offer electronic gift cards that can be spent on anything. During COVID-19, there are *no additional fees* to add the feature and convert registrations to gift cards, and no fees for supporters to use them. Contact [email protected] for more info.

[doubleknotops @DoubleknotOps]

We understand that events are being postponed indefinitely or cancelled. Consider asking registrants to convert all or part of their registration fee to a donation to sustain your efforts during challenging times.

[doubleknotops @DoubleknotOps]

REMINDER: Maintenance is scheduled tomorrow, Tuesday 11/12/19, between 5 AM and 6:30 AM ET (2 AM and 3:30 AM PT). All Doubleknot services will be available, though some services may operate slightly slower until maintenance is completed.

[doubleknotops @DoubleknotOps]

Maintenance is scheduled for Tuesday 11/12/19 between 5 AM and 6:30 AM ET (2 AM and 3:30 AM PT). All Doubleknot services will be available during this time; however, some services may operate slightly slower until maintenance is completed.

[doubleknotops @DoubleknotOps]

RESOLUTION to iPadOS13 and Sales Station app issue: 1) Uninstall the Sales Station app. 2) In the App Store, download and reinstall the Sales Station app. 3) In Settings, locate the Sales Station item and enter the server name https://t.co/l5aJX6NLrj.

[doubleknotops @DoubleknotOps]

If your team uses Sales Station on *any* iOS device (iPhones or iPads), follow these steps to update your configuration: 1) Open Settings. 2) For the Sales Station item, enter the server name https://t.co/l5aJX6NLrj