Sonal Sharma 💙

Consultant in Geriatrics & General Medicine, interested in Frailty, Advanced Care Planning, EOLC

[Sonal Sharma 💙 @Dr_SonalSharma]

@VirginAtlantic @richardbranson I have been on a call for 1 hour 20 min yesterday and have been on a chat as you suggested just now. No help or resolution provided. Is this what you call as customer service ? Harassing customers and wasting their time and money ?

[Sonal Sharma 💙 @Dr_SonalSharma]

@VirginAtlantic Unacceptable. Still no response on a simple question: how much refund do I get if I cancel my ticket? Why sell a “premium flex” ticket with additional charges if changes aren’t actually possible?
This is misleading @VirginAtlantic @richardbranson

[Sonal Sharma 💙 @Dr_SonalSharma]

@VirginAtlantic
Paid £150 extra for a “premium flex” ticket… for what?
Website does not allow change
1h20m call with support
£250–£350+ to change dates
No refund info anywhere live
What exactly is “flex” here? As an elite member (120k+ points), this is beyond frustrating..1n

[Sonal Sharma 💙 @Dr_SonalSharma]

@richardbranson Would be good for you to have a deep look at @VirginAtlantic Customer service and website #scam Once a customer pays for the tickets, anytime they need to change means hours on the phone and no resolution…and money down the drain. Will shift to other airlines now

[Sonal Sharma 💙 @Dr_SonalSharma]

@VirginAtlantic
Paid £150 extra for a “premium flex” ticket… for what?
Website does not allow change
1h20m call with support
£250–£350+ to change dates
No refund info anywhere live
What exactly is “flex” here? As an elite member (120k+ points), this is beyond frustrating..1n

[Sonal Sharma 💙 @Dr_SonalSharma]

@KathleenRona Ah, so gutted I missed this! Everyone is looking fab🥰

[Sonal Sharma 💙 @Dr_SonalSharma]

@UberUKsupport @UberEats @Uber I am still waiting a response from @Uber @UberUKsupport. I have DM both on X & Uber help page and not heard anything. Very poor customer service

[Sonal Sharma 💙 @Dr_SonalSharma]

@UberEats @Uber Absolutely poor customer service. Charged for an order on @UberEats that never arrived! Been more than 3 hours with several messages on @Uber support & still no response.

[Sonal Sharma 💙 @Dr_SonalSharma]

@UberUKsupport @UberEats @Uber - still waiting to hear back!

[Sonal Sharma 💙 @Dr_SonalSharma]

@UberUKsupport @UberUKsupport @Uber messaged again and still waiting to hear back.

[Sonal Sharma 💙 @Dr_SonalSharma]

@UberUKsupport @Uber - I am still waiting a reply to my queries. It’s been 2 days and no response.

[Sonal Sharma 💙 @Dr_SonalSharma]

Congratulations #ISRO for such a historic achievement. India 🇮🇳 on the Moon 🌝 #chandrayan3 #VikramLander #pragyanrover #IndiaOnTheMoon

[Sonal Sharma 💙 @Dr_SonalSharma]

@virgin_atlanti_ I got a strange phone call claiming to be from customer services.They asked me to download an app to get refund immediately & also promised a compensation.This is something I have never heard of & I refused to download this app.Wondering if this was a spam ? Please look into this

[Sonal Sharma 💙 @Dr_SonalSharma]

@VirginAtlantic Disappointed by the refund process. Been more than 3 weeks since I have submitted the form. Total waste of time connecting to customer services-an hour on the chatbot a fortnight ago & then couple of hours on the phone. Still on the call for the 50 min & no luck!

[Sonal Sharma 💙 @Dr_SonalSharma]

@virgin_atlanti_ I have DM my number. No response as yet. Still on my original call and no response. Been an hour now

[Sonal Sharma 💙 @Dr_SonalSharma]

Super proud of team Rainbow 🌈 keep up the good work 👍🏼 such a well deserved recognition of all the hard work over the years 🙌🏼
@Ania15812103 @CommeyBenedicta @RoyalFreeNHS @barnet_ptexp @DeborahBalkwill @YvonneGoddard5 @bevthomas66

[Anna Smolec @Ania15812103]

@barnethospital
@RoyalFreeNHS
@DeborahBalkwill
@bevthomas66
@CommeyBenedicta
@Dr_SonalSharma
Well done Team Rainbow
Congratulations on winning runner up in Clinical Team of the Year award at Oscars 2023🏆

[Sonal Sharma 💙 @Dr_SonalSharma]

@SamsungUK @SamsungUK @SamsungHelpUK Thanks, but I was already on the call and was speaking, which accidentally got disconnected. As a courtesy, I would expect @SamsungUK to call back to continue the conversation

[Sonal Sharma 💙 @Dr_SonalSharma]

1. @orderworkltd @SamsungUK Having ordered a 75” TV directly from Samsung, and then just waiting to get it on the wall despite paying for an agreed slot 10 days ahead of schedule. @orderworkltd employees don’t know how to speak with customers- curt,rude and offering 0 solutions

[Sonal Sharma 💙 @Dr_SonalSharma]

@SamsungHelpUK @SamsungHelpUK @SamsungUK called the number above, was connected with exactly the same people I have been talking to for the last 3 days! No resolution to the issue so far!Call got disconnected after holding for 35 min ..still waiting for a return call. #poorcustomerservice

[Sonal Sharma 💙 @Dr_SonalSharma]

@SamsungHelpUK @SamsungHelpUK @SamsungUK called the number above, was connected with exactly the same people I have been talking to for the last 3 days! No resolution to the issue so far!Call got disconnected after holding for 35 min ..still waiting for a return call. #poorcustomerservice