Dave Rogers

Digital analytics leader who likes to read, travel and explore new technology

[Dave Rogers @DRAnalytics]

@united Please explain to me why my friend on exact same disrupted flight (that got us home after an unexpected stop and 5 hrs late) received 5X more than me as “our sincere apologies for inconvenience incurred” (He received $1000 and I only $200.)

[Dave Rogers @DRAnalytics]

@united beyond frustrated with 5 communication attempts to CS. My flight was delayed 5 hours… please solve your #customercare absolute deficiencies

[Dave Rogers @DRAnalytics]

@JoelEngardio Totally support this and will attend, with many friends :-) We enjoy the night markets in Asia!!

[Dave Rogers @DRAnalytics]

@united done

[Dave Rogers @DRAnalytics]

@United is the worst. Stranded me at airport, blaming me for missed flight although I was steps away from the gate eating, after 3 delays and gate changes. They decided to leave earlier than the time announced. No texts, app did not update... so basically no communication.

[Dave Rogers @DRAnalytics]

@united I've done all the above without proper responses from United. I left a complaint and the CS agent is offering me $75, as if it's my fault United screwed up. How do I talk to someone who will listen to my complaint and take it seriously?

[Dave Rogers @DRAnalytics]

Stay away from @CarmellimoNYC!! They charged me twice for a ride, CS is unresponsive, can't solve the problem, supervisors repeat "wait for CS to call you" over and over but no call... #Awful

[Dave Rogers @DRAnalytics]

@UnitedAirlines again is a mess - canceled flight and no help. 11pm stranded at Newark please DM me ASAP! #awful

[Dave Rogers @DRAnalytics]

@_TFL_ Do you have air conditioner…?

[Dave Rogers @DRAnalytics]

@jpmorgan

[Dave Rogers @DRAnalytics]

Just left @WellsFargo after 1.5 hrs of waiting… after I closed my accounts because they are having issues printing checks. Have no idea what happens now but my accounts are closed and I don’t have my $$ WHY WONT YOU JUST GIVE ME CASH?? #mymoneyismymoney #failure #incompetence

[Dave Rogers @DRAnalytics]

Why is it every time I walk into a @WellsFargo branch, they just waste my time? I gave up - decided to move to another bank… but today the problem is they can’t close my account and give me MY money??? Been here almost an hour waiting…

[Dave Rogers @DRAnalytics]

@WellsFargo (again) is such a joke. Sitting here for almost an hour and cannot close my account because their printer is broken and they cannot give me my own money

[Dave Rogers @DRAnalytics]

@united Yes after an extended wait, bags were delivered.

[Dave Rogers @DRAnalytics]

@united it’s 2am and been waiting an hour for baggage… this is ridiculous

[Dave Rogers @DRAnalytics]

#SunriseThisMorning at Ocean Beach in #sanfrancisco after #tongatsunami

[Dave Rogers @DRAnalytics]

@LupaOsteria Do you serve the pasta tasting menu at Sun lunch?

[Dave Rogers @DRAnalytics]

https://t.co/gStMCYRH4q

[Dave Rogers @DRAnalytics]

@cz_binance @Irenezhao_ I applied…

[Dave Rogers @DRAnalytics]

@AskBarclaysUS having issues with logging in to new account created today- no account number (obviously) what is guidance? #awfulcustomersupport on phone