Dropbox Support

Official customer support for @Dropbox. Account monitored Monday to Friday, from 3am to 7pm CST. Community open 24/7 at

[Dropbox Support @DropboxSupport]

🕒 Support Hours
Our team is here to help: Mon–Fri: 3 AM–7 PM CST

Need help? Send us a DM or visit our Community Forum: https://t.co/oPWocaEXQ0 📷💬

[Dropbox Support @DropboxSupport]

@anirudhbb Take your time! Drop us a DM as soon as you have the screen recording ready. Thanks. https://t.co/8MfJYdJWdb

[Dropbox Support @DropboxSupport]

@anirudhbb Hi Anirudh, thanks for the nudge. When you zoom out, the scan initially turns blurry before snapping into focus. If it doesn't focus at all after a few seconds, can you please DM us a screen recording of the behavior? https://t.co/8MfJYdJWdb Thanks!

[Dropbox Support @DropboxSupport]

@MartinPulitano Hey Martin! We've seen and replied your DM as well. Have a look when you can!

[Dropbox Support @DropboxSupport]

@justinhustle Hi Justin, thanks for reaching out! You'll find the support options available to your plan at https://t.co/JzCu5Ol0GV. In the meantime, were your files perhaps automatically deleted due to being over-quota? DM us more details and we can take a look. Thx!

[Dropbox Support @DropboxSupport]

@ONELONEDOLPHIN 2/2... directly via the admin console of your plan and https://t.co/fFR5knORdw. Alternatively, we'll be happy to assist here! https://t.co/8MfJYdJWdb

[Dropbox Support @DropboxSupport]

@ONELONEDOLPHIN Hi Di, thanks for reaching out; we're here to help! At the moment we are set up to provide phone support for Dropbox Business and Enterprise customers, so if you are the admin of a team plan you can request a call from us 1/2...

[Dropbox Support @DropboxSupport]

See how Dropbox content manager Kate Hueter uses Dash to quickly find creative assets and generate copy, speeding up content creation from start to publish ✍️⚡. Watch how Dash helps her ship customer stories faster and boost visibility on social media 👉 https://t.co/7KaodbbARN

[Dropbox Support @DropboxSupport]

@1getannoyed Hey there, thanks for reaching out. We’ll be happy to have a look at this. To start, please DM us a full-screen screenshot of your account’s subscriptions page at https://t.co/Gzyvzlcd3R. We’d like to see your space usage breakdown, and go from there! https://t.co/8MfJYdJWdb

[Dropbox Support @DropboxSupport]

@ishripalgandhi Hi Shripal, thanks for reaching out! As a first step, please DM us the Ticket # of your support interaction so that we may review. In the meantime you can review our customer support levels here: https://t.co/OnhxkukBYp Thanks! https://t.co/8MfJYdJWdb

[Dropbox Support @DropboxSupport]

@FilmsRowan Hi Rowan, thanks for the nudge! As a first step, we'd advise you to delete your latest tweet, as it shows your email address, publicly. This is for your own security. Now, would it be possible for you to DM us with more info? https://t.co/8MfJYdJWdb

[Dropbox Support @DropboxSupport]

@0xajka Hey there, we’re sorry to hear about your experience. If you’d like to DM us your ticket number, along with more details, we’ll be happy to have a look! https://t.co/8MfJYdJWdb

[Dropbox Support @DropboxSupport]

@ddaedalu_s Hi there, thanks for the nudge, and we're sorry to read about this. Did you by any chance receive a message notifying you about exceeding your Dropbox storage? If yes, please see: https://t.co/3xlQnuJQPC

[Dropbox Support @DropboxSupport]

@Liathetrader Hey, Lia, we’re sorry to hear that. If there’s anything we can do to help, DM us with more details, and we’ll go from there! https://t.co/8MfJYdJWdb

[Dropbox Support @DropboxSupport]

@EvelynLegarda Hi Evelyn, thanks for reaching out! When was the last time you remember accessing your account? Was it perhaps more than 12 months ago? In that case, it may have been deleted due to inactivity: https://t.co/egrIhIyOM0 Let us know; our DMs are open!

[Dropbox Support @DropboxSupport]

@rootbeerphoto Apologies! You can clear the cache on the mobile app with the steps here: https://t.co/aFRlaLBcN3 We also recommend rebooting the device when you get the chance. Thanks! https://t.co/8MfJYdJWdb

[Dropbox Support @DropboxSupport]

@rootbeerphoto Hi there, welcome back! You can turn off camera uploads on an iPad with the steps here: https://t.co/GTtqnH9D6e Cheers!

[Dropbox Support @DropboxSupport]

Before signing up for Dropbox 📦✨, take a moment to review the age requirements. Learn more here 👉 Before signing up for Dropbox 📦✨, take a moment to review the age requirements. Learn more here 👉
https://t.co/im1Kvmt979

[Dropbox Support @DropboxSupport]

@JD_Ryan Hi there, sorry to hear that. The Support options available depend on the plan your account is under: https://t.co/EAYryFo7hK. Now, when you say "drive", do you mean that a folder was shared with you? Please DM us a screenshot of it, and we'll have a look! https://t.co/8MfJYdJWdb

[Dropbox Support @DropboxSupport]

@ENG_Mishary Hi there, thanks for reaching out here. Would it be possible for you to DM us with a screenshot of what you're seeing, when you attempt to log into your account at https://t.co/ylatFuFXKx? Let us know, and we'll go from there! https://t.co/8MfJYdJWdb