edd

[edd @Edduknow]

@TheGardianNews @thetimes @TelegraphSport @TheSun
Can one of your news papers look into virginmedia's broadband service. It's really bad and people are dealing with price rises and poor worsening service.

[edd @Edduknow]

@virginmedia been trying to chat to someone in your service department via what's app for an 1.5hrs,what the hell of service is this?

[edd @Edduknow]

@virginmedia There seems a lot of issues on twitter about the service of virgin broadband and it's clear you system can't coupe with what you claim to offer, 'most reliable broadband'. So I think you owe it to everyone and identify which areas of your service don't the reliability you claim?

[edd @Edduknow]

@virginmedia I hear you are having capacity issues at certain times that's why the broadband drops for your clients so often. This has come from an internal source. Can you confirm this is true?

[edd @Edduknow]

@virginmedia Thanks for your answer. Can you clarify which areas of North London this problem occurs the most?

[edd @Edduknow]

@virginmedia Sorry I am confused. Can you please answer question. Do you regularly have capacity issues. Unable to coupe with the broadband demand at peak times?

[edd @Edduknow]

@virginmedia 23 at the minute, this is typical. I am paying for 200, I ha e never ever got over 100mbs since I have had the contract. #overpromise #underdeliver

[edd @Edduknow]

@virginmedia @Hardywolf359 You serious.....it's widely reported that you system has been down this morning in London and your say this inaccurate? Please stop avoiding responsibility of a clear and consistent problem. Hardywolf do you ever get 200mbs, I consistently operate below 70mbs, usually 30-40mbs.

[edd @Edduknow]

@virginmedia Sorry can you answer my question. You call your self the most reliable network in Britain, where is the evidence of that? Can we see it?

[edd @Edduknow]

@virginmedia can someone fix the broadband in the N22 area, it is #terrible always down, then I get a stupid email saying we improved your broad like the hell you have.

[edd @Edduknow]

@virginmedia I didn't need to and I am not wasting my time with that anymore. Each time it results in the same answer, no problem our side I then phone up and I am told there is a problem in my area. Clear waste of time. Where can I see the results of your claim of being most reliable in UK?

[edd @Edduknow]

@virginmedia third time this week that the broadband service in the N22 is down.. where can we see the evidence that virgin is the most reliable network?

[edd @Edduknow]

@virginmedia Did that and have arranged a engineer. Also note that I have made a compliant, which I have had a reply that it's been 8 weeks and virgin haven't replied to the compliant. Demonstrates the #poorservice.

[edd @Edduknow]

@virginmedia broadband and phone service is down again...N22 Can you confirm because your system checker hasn't confirmed an issue at your end.

[edd @Edduknow]

@virginmedia I am messaging you because virgin status said nothing, broadband down as well as phone line. No communication from virgin to confirm verify any issue. I can't contact virgin via phone. Complete lack of communication. This has been the same communication every time this happens.

[edd @Edduknow]

@virginmedia @viginmedia, any response to the above?

[edd @Edduknow]

@virginmedia no response to my tweets..? Broadband is consistently down, and the customer service is poor! #unreliablevirgin

[edd @Edduknow]

@virginmedia What details have you provided me with? That was a pointless excercise. Just another virginmedia automated message, reseting my broadband, just before work. DO YOU UNDERSTAND I WANT TO TALK TO SOMEONE AT VIRGINMEDIA TO RESOLVE MY POOR SERVICE! CAN YOU SORT THIS OUT, #WASOFTIME

[edd @Edduknow]

@virginmedia I have tried that before and sit in the phone for an hour and then get cut off. How do you get a resolution to this?

[edd @Edduknow]

@virginmedia The issue I am having is I can't get in touch with anyone at virgin, and haven't been able to since Autumn last year, via phone, web chat or email! The service is down every night as a minimum and it's down a whole day at least once a month.