George Georgiou

[George Georgiou @Egroeg000]

@British_Airways so whilst I still have no luggage 5 days having arrived in the UK at least there is a glimmer of hope that I may get it tomorrow. Great service! Truly appreciate the effort to resolve the issue swiftly and efficiently. I will keep you updated.

[George Georgiou @Egroeg000]

@British_Airways @caavern So BA fob you off with DM us with booking ref. Take you to a bot that asks for all the information again and then an hour later you still have no reply. No doubt when you go to out in a claim they will be covered by the T&Cs.

[George Georgiou @Egroeg000]

@British_Airways Flagship airline, charging premium rates and operating as a low cost service. Enough said.

[George Georgiou @Egroeg000]

@British_Airways landed at 2300 on Tuesday along with my luggage. Still no sign of it. I didn’t complain at the airport just made a claim for it to be delivered. BA what a farce. You have lost touch with what it is you are meant to be doing which is providing a service.

[George Georgiou @Egroeg000]

@British_Airways Even now the response is by a bot! Great service

[George Georgiou @Egroeg000]

@British_Airways Thank you Jay I will DM you but why is it necessary to use a platform like Twitter to get through to you guys.

[George Georgiou @Egroeg000]

@GrahamDarbs @British_Airways Just disappointed. Flag ship airline that seems to be turning into a low cost carrier. Had emailed their https://t.co/6YP7vx7ovN three times and no reply. Called several times and held on three occasions for 29 minutes whilst working only to be cut off each time.