Ella Richards

[Ella Richards @EJR23]

@ArgosHelpers Trying to get a refund for an order that never arrived. Why am I getting passed between you and Riva? The onus shouldn’t be on the customer to do the work here!!

[Ella Richards @EJR23]

@LaRedouteUK TV cabinet delivered without the fixings. Can tell by the packaging that it’s a previous customer return. You’re expecting me to traipse across London to where the useless thing is to pack up to return it to you for ‘inspection’? What a joke. Terrible service!

[Ella Richards @EJR23]

@sainsburys Enfield branch, why is there only one person on checkout? You’ve got at least 10 queuing for that and 15 waiting for self service. Too tight to pay staff? I feel sorry for the ones here getting all the flack.

[Ella Richards @EJR23]

@united 10 days waiting for you to deliver my bag!!!! Ruined my holiday and I’m back home already. Where is it?

[Ella Richards @EJR23]

@united arrived in New York on Saturday, still haven’t got my suitcase, 5 DAYS LATER. Flying home tomorrow. What a joke