Ektron Support Team

We solve all your Ektron problems. Just let us know, we'll get right on it and make your life easier #EktronSupport

[Ektron Support Team @Ektron_Support]

@egandalf @Ektron_Kalz If that doesn't work, give us a call. We'll need to look at the code.

[Ektron Support Team @Ektron_Support]

@egandalf @jonatancortes It is in the Utilities directory installed with versions prior to 9.0. For later versions, open a support ticket.

[Ektron Support Team @Ektron_Support]

@egandalf @Ektron_fan @dkragen You shouldn't have any issues there, so long as you install in order (oldest version to most recent version).

[Ektron Support Team @Ektron_Support]

@Ektron_fan They are independent, though some fixes do require that multiple updates (site & service) be installed.

[Ektron Support Team @Ektron_Support]

@shiv_koirala Click on "Request a Demo" from http://t.co/6TrTpkIm8D and a salesperson can help you out.

[Ektron Support Team @Ektron_Support]

@ErikKozlowski @egandalf What version are you seeing this on?

[Ektron Support Team @Ektron_Support]

@kmac23va If it's been on hold for a while, it can't be reopened. You'd want to create a new case.

[Ektron Support Team @Ektron_Support]

@kmac23va Is it an older case? What browser are you using?

[Ektron Support Team @Ektron_Support]

@lamine_d @kmac23va Could you email me directly @ [email protected]? I've tried emailing and calling you, maybe I have the wrong info?

[Ektron Support Team @Ektron_Support]

@lamine_d @kmac23va I reached out to you directly - not sure where the breakdown is, but we'll get this resolved.

[Ektron Support Team @Ektron_Support]

@miraclemans Thanks for the feedback, guys!

[Ektron Support Team @Ektron_Support]

@cjfpadilla I'm not sure what you're seeing - have you opened a support case on this?

[Ektron Support Team @Ektron_Support]

@kmac23va We'll look into it. Thanks for reporting!

[Ektron Support Team @Ektron_Support]

@kmac23va Very odd - I don't see it in Chrome here. Are you on a Mac or PC?

[Ektron Support Team @Ektron_Support]

@kmac23va Have you tried in a different browser?

[Ektron Support Team @Ektron_Support]

@kmac23va Thanks Ken! We'll look into it. What browser are you using? Can you post a screen shot?

[Ektron Support Team @Ektron_Support]

@egandalf @kmac23va That is a known issue, open up a support ticket as there isn't a fix in that version at this time.

[Ektron Support Team @Ektron_Support]

@markvNerdery should be something like .homePromos .columnwidgetlist{}

[Ektron Support Team @Ektron_Support]

@jayburling @miraclemans @kmac23va #EktronSupport Portal is still having search issues. Sorry, login is working though.

[Ektron Support Team @Ektron_Support]

@miraclemans @kmac23va Correction - search is down at the moment. Sorry.