Ellen Peeples

[Ellen Peeples @EllenP96074]

@tucker_charette @united GL!! United has my whole family stuck in DEN for 2 days and refuses compensation or further assistance besides rebooking us. Amazingly, our bags made it on a later flight to final destination. But now it’s not their fault because they are “early” since we are in DEN still.

[Ellen Peeples @EllenP96074]

@SamDContreras @united Same problem out of Houston - good luck to you Sam! Hoping you have better luck with customer service.

[Ellen Peeples @EllenP96074]

At least I wasn’t stuck on the tarmac in Houston (like my in laws with 3 kids under 4yo) for THREE hours yesterday. With rationing of water and tiny cookies, despite no f&b service during their actual flight…🤨

[Ellen Peeples @EllenP96074]

@united canceling our flight in Denver, having ZERO customer service support to help. Can’t get out through United until Monday now. If I want my bag, there is a 4-6 hour delay to get it. And you’re not responsible for giving us any lodging or other credit? Help this make sense.

[Ellen Peeples @EllenP96074]

2 hrs and 20 minutes (majority of which I was on hold) and all I learned was my bags are in Houston, United can’t get me to Houston until Monday, but they did nothing wrong since my bags arrived “early”. L….O….L……great customer service.

[United Airlines @united]

@EllenP96074 Hi, Ellen. We're sorry to hear that this has been your experience. When you have a moment, please send us a DM with your confirmation number, so we can look into this further. ^XK https://t.co/Y6hG6u2Kjj

[Ellen Peeples @EllenP96074]

This was after my family was held on the tarmac in Houston for THREE hours and refused water for their kids 4, 1.5, and 1.

This cancelation in DEN was due to “weather” but there are clear skies in Houston tonight. Seems more like a logistical problem.

[Ellen Peeples @EllenP96074]

@united canceling our flight in Denver, having ZERO customer service support to help. Can’t get out through United until Monday now. If I want my bag, there is a 4-6 hour delay to get it. And you’re not responsible for giving us any lodging or other credit? Help this make sense.

[Ellen Peeples @EllenP96074]

@united canceling our flight in Denver, having ZERO customer service support to help. Can’t get out through United until Monday now. If I want my bag, there is a 4-6 hour delay to get it. And you’re not responsible for giving us any lodging or other credit? Help this make sense.