ELLIPAL Technical Support

Official wallet assistance & security guidance. We NEVER ask for your recovery phrase or call you. Cold storage for XRP & XLM. Stay scam-aware.

[ELLIPAL Technical Support @EllipalXtech]

@BambiLynn777 Our technical team will work urgently to help you regain access to your funds.

[ELLIPAL Technical Support @EllipalXtech]

@BambiLynn777 Hi Bambi, We're very sorry to hear you've lost access to your crypto. This is our top priority. Please DM us immediately with details about your X card issue, whether it's a connection problem, authentication failure, or hardware malfunction.

[ELLIPAL Technical Support @EllipalXtech]

@lojko10 You need to manually synchronize via the dApp. Follow back for further assistance

[ELLIPAL Technical Support @EllipalXtech]

@lojko10 There’s currently a known issue affecting XVG node synchronization. To resolve this, please perform a manual sync from your end via the dApp module, which should re-establish proper connectivity and restore normal functionality.

[ELLIPAL Technical Support @EllipalXtech]

@lojko10 Ensure your wallet is updated to the latest firmware, if the issue persists kindly send us a DM and we’ll guide you through the process step by step.

[ELLIPAL Technical Support @EllipalXtech]

@lojko10 Also confirm your wallet is updated to the latest version, as outdated builds can impact node communication.

For guided assistance, kindly send us a DM and we’ll walk you through the process step by step.

[ELLIPAL Technical Support @EllipalXtech]

@AzriAzam6 Thanks for reaching out. We apologize for the delayed response on your support ticket. Please DM us directly so we can prioritize your $XVG quantity issue and get it resolved quickly. Our support team will assist you right away.

[ELLIPAL Technical Support @EllipalXtech]

@webermatt82 Hi Matt, welcome back 👋

Please manually synchronize your device first to restore full functionality before accessing your wallets.

Once done, you can proceed with recovery. If you need help, send us a DM and we’ll guide you through it.

[ELLIPAL Technical Support @EllipalXtech]

@Nobody_noone16 We recommend restoring the wallet environment through the device setup process to re-establish a clean connection with the firmware service. Please send us a DM and our team will guide you through the restoration steps.

[ELLIPAL Technical Support @EllipalXtech]

@Nobody_noone16 Thanks for flagging this. If the firmware update section isn’t loading across multiple devices, it may indicate your wallet session needs to be restored to full functionality before the update can proceed.

[ELLIPAL Technical Support @EllipalXtech]

@Buddester A hardware wallet like ELLIPAL Titan from ELLIPAL keeps your private keys completely offline with its air-gapped design, providing stronger protection against online threats while still allowing you to manage your XRP easily through the companion app.

[ELLIPAL Technical Support @EllipalXtech]

That’s great to hear, holding XRP since 2017 shows real long-term conviction. If you plan to keep holding, it’s best to store your assets in a secure self-custody wallet rather than leaving them on exchanges.

[Chris Budde @Buddester]

@CryptoxxxCoffee Can I get in on that? I love XRP and have held my little bit since 2017

[ELLIPAL Technical Support @EllipalXtech]

@COPIER Do you know how the compromise occurred? Was there any interaction with a phishing link or suspicious website? Feel free to follow me and send a DM-I can assist you in taking the right steps toward recovering your assets

[ELLIPAL @ELLIPAL]

No KYC.
No data honeypots.
No middlemen.
Just you, your keys, and crypto you can actually use.

X Card.
Built for what self-custody should feel like.

[ELLIPAL @ELLIPAL]

Excited to partner with https://t.co/hElsHjjonw — a Solana-native perp DEX built for fast execution, low fees, and a community-first trading experience.

Security and self-custody should be the default. 🤝

[ELLIPAL @ELLIPAL]

🔓 Status: Unlocked

Returning users get $69 OFF
the Titan 2.0 + X Card Bundle.
Upgrade your self-custody setup —
secure, air-gapped, built to last.

🔗 https://t.co/RGNgQrs196

[ELLIPAL @ELLIPAL]

Swaps are getting busy lately 👀
BTC, ZEC, XRP…
What’s your next swap? 👇

[ELLIPAL @ELLIPAL]

🎉 Giveaway Winners! 🎉

Big congrats to 👇
@jegax_
@Johnhasting5437
@tolgaozek
@ekooke_aja
@neo_crypto_m
You’re in! 🙌
Please DM @ELLIPAL your BEP20 (BSC) wallet address to receive your USDT.
To everyone else — thanks for joining!

[ELLIPAL @ELLIPAL]

Someone out there needs this reminder today:
Move your crypto off exchanges.

[ELLIPAL @ELLIPAL]

Security isn’t just about where you store assets —
it’s also about what you interact with.
Slow down. Verify. Stay safe.