@Chime 8/3, I was denied a claim re a fraudulent charge. Email notification claimed I could "contact Member Services to request copies of the documents we reviewed when making our final determination..." Requests via email, virtual asst on app, and private chat here all ignored.
@womanwithin In Nov I received an incorrect item as part of a larger order. I was refunded item price only, despite having paid for you to ship it to me. 3 months, 3 emails and a snail mail later, still waiting on refund for adjusted shipping. Shouldn't have to pay for your error