Emily

Little big things.

[Emily @EmilyTeacups]

@clmacnew @British_Airways I have also asked repeatedly for support on their complaints procedure, which is non-existent. But you can raise a problem via https://t.co/5UxpiRIfNs

[Emily @EmilyTeacups]

@clmacnew @British_Airways Relatable content! It would seem BA Customer Relations is a dysfunctional AI. I'm 5 months and 40 messages into trying to get compensation for a canceled flight. And not one coherent response. Have asked here & website for help & i'm directed back to CR. It's worse than Ryanniar.

[Emily @EmilyTeacups]

@British_Airways .@British_Airways I am STILL unable to get a coherent response from BA Customer Relations who believe £1.89 is appropriate compensation for a canceled flight, significant costs & delays. I have messaged them 20 times since Dec, & not once have I had a sensible reply. Please help.

[Emily @EmilyTeacups]

.@British_Airways Hi I have a problem yr compensation process. I was rerouted, delayed & told to apply 4 refund, which I did Sep 24. Refund rejected on a false basis. A lot of comms, more evidence, but the team R unable to read/understand. I only get bot responses. *Please help*.

[Emily @EmilyTeacups]

@British_Airways hi @British_Airways I did as u advised here earlier this week & contacted customer relations again & asked how I could escalate my case. But I got my 17th nonsense reply that said literally nothing and ignored my questions. So please can someone help me?

[Emily @EmilyTeacups]

.@British_Airways Hi. I did send a DM yesterday but to no avail. I am five months into trying to resolve this. It appears accessing 1) compensation for a canceled flight and 2) customer service from BA is impossible. Is there a complaints process I can escalate to?

[Emily @EmilyTeacups]

@British_Airways Hello again, I have sent the details via DM as requested. I really hope someone can help, because the customer relations portal is only able to send stock responses, which bear no relation to any of the correspondence you put into the system. Yours hopefully, e.

[Emily @EmilyTeacups]

@ptasigryps23 @British_Airways Actually it's five months (lost count) and I'm now asking for support via X because I can't get any rational communication out of the customer relations portal. :(

[Emily @EmilyTeacups]

@British_Airways Please advise, because I have been through this process for months now and I only ever come back to the same reply which is clearly demonstrates they never read my correspondance. It's really bad.

[Emily @EmilyTeacups]

@British_Airways This is what I've been doing since Dec. I only get bot responses that have no bearing on my claim. They once asked for more evidence, then nothing. I've tried calling/ reaching out but nothing works. How can I escalate/ complain? They refuse to read the evidence I am asked for.

[British Airways @British_Airways]

@EmilyTeacups Hi there Emily, sorry to hear you're unhappy with our Customer Relations team. If you'd like to discuss this further you'd just need to respond back to the email you've received. If you advise the team of how you feel, they'll take another look. Hannah

[Emily @EmilyTeacups]

@British_Airways @ptasigryps23 FWIW, I have been waiting four months for a refund and the system is simply unable to read or understand my emails/ evidence and just sends me bot responses. Can you please help?

[Emily @EmilyTeacups]

@Dominic2306 I dunno, I think it's understandable if people feel they have something on those who lie, cheat, get paid off by faceless billionaires, mislead the country and fuck the country no?

[Emily @EmilyTeacups]

We love you @noelfielding11 My son Leo, 9, is usually reluctant to draw and paint, but he's been so excited about #NoelsArtClub . Here is Magera the Fire Titan on her last hurrah.

[Emily @EmilyTeacups]

The humming dragon in shrubbery. Coloured in by Leo, aged 9. #NoelsArtClub @noelfielding11

[Emily @EmilyTeacups]

Art is crack. #noelsartclub

[Emily @EmilyTeacups]

https://t.co/NZrLQpJkBW

[Emily @EmilyTeacups]

@mikeplowman1961 @VictoriaPrentis Oh god, I bet you get an answer over and above questions on the provision of medicines and healthcare in a no-deal Brexit and the illegal (?) prorogation of parliament!!! Calling it.

[A C Grayling #FBPE #Reform #Rejoin #FBPR @acgrayling]

This deserves a 'wow':

[Emily @EmilyTeacups]

.@VictoriaPrentis my colleague wrote this: https://t.co/TQm128pUWy It demonstrates how hard it will be for UK national adults and children in Europe who require Kidney dialysis. I wonder what is **actually** happening to sort this incompetence out?