Emma Barber

[Emma Barber @EmmaBarber81]

@virginmedia Hello, what time will you send me a link for our chat today?

[Emma Barber @EmmaBarber81]

@virginmedia Router broken! No power to it and been told earliest date of getting a new router is 28th July!!!!! 38 days with no internet is not ok!

[Emma Barber @EmmaBarber81]

@virginmedia Thank you!

[Emma Barber @EmmaBarber81]

@virginmedia Yes I am free for a web chat tomorrow at 2pm. Thank you

[Emma Barber @EmmaBarber81]

@virginmedia I called and waited for 30 minutes to get through only for someone to hang up!

[Emma Barber @EmmaBarber81]

@virginmedia @LutzSchueler been quoted 38 days until a new router arrives due to mine stopped working after lightning hit. No one's fault but guaranteed if I was a new customer I wouldn't have to wait 38 days! Doesn't matter that I have been with you for 12 years!

[Emma Barber @EmmaBarber81]

@virginmedia I've called multiple times. I need help this is not ok! If I was a new customer signing up I can guarantee I would have a new hub before 38 days!! I've been a customer of virgin for over 12 years! Something needs to be done!

[Emma Barber @EmmaBarber81]

@virginmedia I don't want to be covered for 38 days loss!!! I don't want 38 days loss! 38 days for a new router is not acceptable!! Even if they can't give me a hub 4... surely a temporary one in the mean time. It's not ok to go this long!

[Emma Barber @EmmaBarber81]

@virginmedia I had a technician here yesterday who was doing work in the area, he confirm i should be getting broadband as everything working fine, the issue is just the router itself. So no work needed just a new router with adapter to be sent, apparently they have no slots to send one out!

[Emma Barber @EmmaBarber81]

I had a technician here yesterday who was doing work in the area, he confirm i should be getting broadband as everything working fine, the issue is just the router itself. So no work needed just a new router with adapter to be sent, apparently they have no slots to send one out!

[Emma Barber @EmmaBarber81]

@thameswater Are you aware of any outages or water in SE9 3HE..... I have nothing!

[Emma Barber @EmmaBarber81]

@virginmedia terrible customer service!!I'm honestly appalled by the communication, I have an active complaint but apparently no way of contacting them.

[Rebecca Smidmore @rsmidmore03892]

@GordonRamsay I must stop watching old seasons of Hell's Kitchen while my 2yr old is awake. This morning she told the kitten to fuck off.

[Emma Barber @EmmaBarber81]

Made friends with barman #shitloadsofalcohol #day2ofholiday

[Rebecca Smidmore @rsmidmore03892]

So a doctors letter stating that my son needs his own room because he is physically disabled isn't good enough? @PaulHackett10 @optivohomes

[Emma Barber @EmmaBarber81]

Waiting for our train... what better way! #shopping #spentabloodyfortune @richardbarber73

[Rebecca Smidmore @rsmidmore03892]

Blocked at every step by @optivohomes @PaulHackett10 because they don't feel my disabled son needs his own room. I smell discrimination.

[Emma Barber @EmmaBarber81]

A friend of mine needs help!Cancer has come back and spread. Please click on link to read more and help! http://t.co/nRONxeYrGb

[Emma Barber @EmmaBarber81]

@Jakebuczak 2 weeks left! :( how was your first day back? Xx

[Emma Barber @EmmaBarber81]

@sophiahughes123 you should have messaged and come up!! :)