Emma Haffenden-Back

Asset and Wealth Management, IT, Digital, Strategy, Research and Analysis. Interested in how tech is reshaping behaviour. All views my own.

[Crisil Coalition Greenwich @CoalitionGrnwch]

*New report: Asset Owner Principles Could Shake Up Japanese Asset Management Industry*
New Guidelines Could Trigger Surge in Demand for OCIO
The adoption of Japan’s Asset Owner Principles could trigger shifts in the country’s Asset Management industry,....https://t.co/KDLbX1ejSv

[Crisil Coalition Greenwich @CoalitionGrnwch]

*New blog* Institutional investor search activity for managers has slowed amid ongoing market volatility.
However, forward-looking asset managers are continuing to embrace brand-building initiatives, recognizing that market conditions will eventually shift.https://t.co/BYiwd8ai4x

[Crisil Coalition Greenwich @CoalitionGrnwch]

*New blog*Our 'Top trends in asset management for 2025' report noted a “service gap” between traditional & specialist asset managers related to client service & client experience
Read on to understand the specific factors that are driving this service gap.https://t.co/63sWM9XViu

[Crisil Coalition Greenwich @CoalitionGrnwch]

*New Blog* Asset managers with strong service gain an advantage in volatile times: Lessons from the pandemic
https://t.co/4klOveAd10

[Crisil Coalition Greenwich @CoalitionGrnwch]

*New report* “Institutions in North America are much less interested in environmental trends and much more interested in inflation and volatility protection for their portfolios,” says Mark Buckley, Global Head of Investment Management at @CoalitionGrnwch https://t.co/7gGRpTglMb

[BBC Breaking News @BBCBreaking]

Prince William says online safety for young people should be "prerequisite, not an afterthought" after inquest into 14-year-old Molly Russell's death https://t.co/1s8SaISO36

[Alpha FMC @AlphaFMC]

If you work in Alternatives and want to learn about what industry peers are doing, click here (https://t.co/DXyUUWQehv) to participate in our private markets survey, launched today!

#alternatives #privatemarkets #assetmanagement #alphafmc

[Alpha FMC @AlphaFMC]

Today's Client Service insight shows how leading #assetmanagers are finding more ways to incorporate the Voice of the Client and use that feedback to develop their content, propositions and service approaches.

https://t.co/gtpLKoWje5

#CX #SalesEnablement #marketing #analytics

[Alpha FMC @AlphaFMC]

Continuing our series profiling the leading Client Service teams, today's focus is query handling. Our research found that leading firms reap the benefits of a client-centric culture.

https://t.co/gtpLKoWje5

#clientservice #assetmanagement #alphafmc

[Alpha FMC @AlphaFMC]

The fourth post in our series of the seven hallmarks of Leading Client Service Teams focuses on obligations. Leaders rigorously log and manage against client commitments, consistently delivering on their promises.

https://t.co/gtpLKoWje5

#clientservice #assetmanagement

[Alpha FMC @AlphaFMC]

The third post in our Client Service series focuses on cost. Leaders manage the tricky balance of paying Distributor #rebates on time, while ensuring fee calculations are accurate.

Check out the full infographic here: https://t.co/gtpLKoEHPv

#clientservice #revenue

[Alpha FMC @AlphaFMC]

Next up, the second in our series of posts on the hallmarks of leading Client Service teams spotlights onboarding times.

For more information, check out the full infographic here: https://t.co/gtpLKoWje5

#clientservice #revenue #onboarding #assetmanagement #alphafmc

[Emma Haffenden-Back @EmmaHaffenden]

Fascinating insights on Client Service effectiveness in #AssetManagement

[Alpha FMC @AlphaFMC]

What does it mean to be a leader in Client Service? In a series of posts, we will share insights from our new industry benchmark which identified 7 key characteristics of leading firms.

For the full infographic, check out this link: https://t.co/gtpLKoWje5

#clientservice #CX

[Emma Haffenden-Back @EmmaHaffenden]

@radioleary @BBCRadio2 @radioleary Wow someone finally nailed mystery voice???!! I missed it but my guess was Jon Voight please please can you tell us who it was?! It's been driving me crazy!

[KiteEdge @KiteedgeLtd]

Insightful recent study from @AlphaFMC highlighting asset managers need to improve #datamanagement capabilities. KiteEdge solutions support managers in identifying, collating & accessing data & information to help them #turnknowledgeintoadvantage.

https://t.co/Ksoufn2JLD

[Alpha FMC @AlphaFMC]

Operating cost synergies are a common driver for M&A activity. Our recent analysis shows that average announced savings are over £140m p.a.

Read our latest piece to find out how to best approach delivering these overall cost reductions.

https://t.co/XwDDrabt1r

[Emma Haffenden-Back @EmmaHaffenden]

@Levisonwood Wow did not expect that. It seems incredible to me that someone can despise elephants but thank you for the programme explaining the situation and challenges for people and elephants in Africa 🌍

[Alpha FMC @AlphaFMC]

What’s the best model for managing #rebates? As reported in @Ignites, our research shows getting it right can save millions in costs. Read our article to understand the key issues and how to solve them.

https://t.co/9aHbt4jEtv

#retrocessions #data #agreements #assetmanagement

[Emma Haffenden-Back @EmmaHaffenden]

Bravo @Tesco and highlights how good #data and #analytics are essential tools of business today

[Emma Haffenden-Back @EmmaHaffenden]

Sending virtual hugs @aprilrudin

[charlie mackesy @charliemackesy]

One day we will be able to hug each other again and pop round for a cup of tea. We will look back with grief and pain but also what brought us back together and reminded us what really matters. One day we will be free, but different, kinder and better.