You have staff that ought to be fired immediately- they left these passengers stranded at the Cancun airport for hours with no explanation. When will you step in? This has been a common occurrence since you took over, this company has gone to shits.
The staff are unaccountable and passengers need help.
The rescheduled flight is already being delayed.
Get these people help! It is your staff’s responsibility to ensure they are informed and provided with vouchers and all legally required information. That’s not happening.
When will you take action?
There is a flight stranded in Cancun - to Toronto.
Your employees left these passengers stranded. More than three hours on the tarmac and over thirteen hours of waiting and false promises.
You have left these passengers, essentially abandoning all of them at the airport.
This is not the first time. The rescheduled flight is already being delayed. What will you do?