@virginmedia day 3 of broadband outage and absolutely no information from you as to when it will be fixed…have to spend 30 minutes each time trying to get through to a human only if the bot lets me. I can’t believe we have to pay so dearly for this seriously poor service.
And now need to make alternative work arrangements- which we should have known from yesterday….really bad service and information…if you are going to shut your phone lines from 6pm to 9am at the very least get your bots working properly.
@virginmedia no broadband service since yesterday afternoon, that ridiculous bot we have to talk to said there was no outage in the area, your network checker said no outage, finally get through to one of your humans this morning to be told it’s an outage…