Emily Swanson

Loves include London Town, travel & design (especially for web & services). Work is managing digital teams and customer experiences. Tweets are all me.

[Emily Swanson @Emsie82]

@British_Airways 👋 I’m supposed to upload my Covid vaccine info to VeriFLY to check in for my flight to London from Dublin… but Dublin airport wasn’t on the list of airports. What do I do instead?

[Emily Swanson @Emsie82]

@Vitality_UK Thanks Hannah. I’m probably not going to do that. The submit button doesn’t work. Ain’t no screenshot that’s going to show you that. TBH, I don’t mind if you guys don’t get the feedback, but I’d care very much if I were your product teams. Just trying to be helpful.

[Emily Swanson @Emsie82]

Hey @Vitality_UK your website doesn’t accept feedback from the sidebar on a mobile. Not sure if it’s because it was negative feedback, but you know. Thought it worth mentioning.

[Emily Swanson @Emsie82]

@Vitality_UK Hi Abby. I don’t want to log onto a PC to give you feedback about my online experience on a mobile. Maybe pass that feedback on to the team.

[Emily Swanson @Emsie82]

Also 54 minutes wait on the phone? You are joking. Oh wait. Nope.

[Emily Swanson @Emsie82]

@james_quiet_lif @GemmaBr96966284 @ChrisH190668 @PINsykes Because it might not be all men, but it’s enough men. We’re not looking for you to take it personally, and we don’t need you to apologise. We need you to talk to your friends about it and hold other men to account.

[Emily Swanson @Emsie82]

@grandazz Mate, you’re overthinking it. Just gaze adoringly at the tiny pic of yourself like everyone else does 😜

[Emily Swanson @Emsie82]

@SMadden56 @TamePunk @JessRowe Nope, it’s the podcast. If you have a megaphone as @JessRowe does, it’s your choice whose voices you amplify. @TamePunk your response is a wonderful lesson in respectful disagreement. Thank you.

[Emily Swanson @Emsie82]

@yeahbut @MargieC19420138 @BofingerDavid @annabelcrabb But exclude ‘unpaid’ and undervalued burdens additionally mostly felt by women around child rearing, caring and domestic duties.

[Emily Swanson @Emsie82]

@iamemilymayo @emilyquinn0 @KarenMMiddleton And me!!

[Emily Swanson @Emsie82]

@AmyThunig @repeto @Fritzandfrieda @JaneCaro 100 people a day are dying of COVID in the UK rn. Don’t equate being ‘open’ with eliminating risk - there are still too many people dying here and it’s the most vulnerable who are doing so. Difference is the UK govt has given up and started blaming the public for their f&ck ups.

[Emily Swanson @Emsie82]

@slsandpet Look outside Oz. The UK repeatedly failed to lock down quickly enough last year leading to prolonged lockdowns (12 months plus) and 150,000+ deaths. Australia is neither the first or only country dealing with COVID - that’s the whole ‘global’ pandemic. Look up and learn.

[Emily Swanson @Emsie82]

@FitbitUK just had one of the rudest customer service interactions I’ve ever had the pleasure of having with one of your customer support agents. Also, please note that it’s not ok to have a blanket policy to not refund Premium subs. You’ve lost a customer tonight.

[Emily Swanson @Emsie82]

@AmyThunig You are amazing, not just for what you’re achieving but also the way you’re doing it. Insane respect.

[Emily Swanson @Emsie82]

@lionesssmane @hmmm1nteresting @naeemhartleyy @TheAmandaGorman @Simone_Biles 💯 That’s incredible strength. Nothing but admiration. It takes guts to know when to say no as much as it does to say yes.

[Emily Swanson @Emsie82]

@DigitalRiverInc I am being charged £7.99 a month by you for something - I have no idea what it is and I can’t find a way to cancel it. I’d like whatever it is cancelled and the money all refunded immediately please.

[Emily Swanson @Emsie82]

@Savills 👇

[Mickey @mickey_day]

Morning @Savills just a friendly reminder that this person @bone_andrew works for you!! #kickitout

[Emily Swanson @Emsie82]

@BeanstarBen @olivianicholl20 @lisdavies There is a tonne of data about these vaccines - just not from Australia. Other countries have vaccinated millions, and with all flavours of vaccine. Exceptionalism is neither helpful nor possible in a global pandemic.

[Emily Swanson @Emsie82]

We’re not ‘stranded’ yet but still want to move home without bankrupting ourselves. All citizens have a right to return. The lack of outrage from inside Oz is disappointing. The policy itself is disgusting. Rather than ‘reducing’ strain on quarantine how about doing it better?

[SBS News @SBSNews]

An Australian stranded abroad says he's "gutted" by the decision to halve the international arrival cap, with his family fearing homelessness or living illegally on expired visas because they won’t be able to come home.
https://t.co/UIlVYlSWHX

[Emily Swanson @Emsie82]

Also, the purpose of quarantine is to identify covid cases BEFORE they go into the community - so seems to be working. The fact that quarantine can’t cope w/ a virus transmitted by air is an issue with the system, not the people paying a sh*t ton of money to participate in it.

[Emily Swanson @Emsie82]

It’s not just vulnerable Australians who have a right to return, nor is it a humanitarian issue. Citizens abroad have a human right to return to their country of citizenship. Do better, Australia. https://t.co/ha7cXIwOzQ