Article seems against CX effort as a metric; it turns into a bit of bait and switch. Good case study for how revenue can drive decisions. Missing the idea of a baseline CX metric, so you know when you've gone too far. https://t.co/yXJy1RZJL3
Nice take on starting #servicedesign from #uxdesign. My take is that unfortunately most of UX has been reduced to UI in most orgs. https://t.co/cKzYA5o29r
I've been seeing a large uptick in clients being more concerned about bias in product design. How about bias in Data? https://t.co/4HBDcQqJuD #bias#productdesign
An interesting discussion today about teams globally and understanding the importance that cultural perspective plays on business communication. #designops https://t.co/EeSF6mjALY
Interesting article from @Econsultancy a constant battle is the balance between data driven optimization and user satisfaction https://t.co/D4unwYl9ij #productdesign#uxdesign