@UBACares β I have been a UBA customer for over 18 years, but the way this matter has been handled has left me with no option but to bring it here publicly.
I need answers regarding my account, my funds, and an unnecessarily prolonged process to regain access to my mobile banking
It started when I funded my UBA account to complete a transaction.The card payment option failed. I then tried logging into the UBA mobile app but couldn't access my account. I also tried an internet transfer, which didn't work.
I simply needed to move my money at this point
@UBAGroup@UBACares My government-issued identification documents also contain my middle name. So my question to @UBAGroup is simple:
If my identity has already been verified through my BVN and government-issued identification