I walked into the dealership today to take delivery of my brand-new car. I walked out without it.
All banking formalities were completed and the full payment for my Maruti Suzuki Victoris had already been made. Naturally, I expected a brand-new, defect-free vehicle.
However, during the pre-delivery inspection, I noticed visible scratches around the headlamp area and a few other issues. I declined delivery and made a simple request:
Please replace this vehicle with another brand-new, defect-free unit.
The response was surprising:
"The vehicle cannot be replaced because the registration and insurance have already been processed on this chassis number."
My question to @Maruti_Corp@MSArenaOfficial is simple:
Why should a customer bear the consequences of a dealer's administrative haste when the customer has not even accepted delivery of the vehicle??
A customer pays for a new car, not a compromised one.
I am not asking for any special favour. I am only asking for what every customer deserves, a brand-new, defect-free vehicle.
I hope Maruti Suzuki will resolve this matter fairly and reinforce customer trust.
What do you think? Should a customer be entitled to a replacement vehicle in such a situation?
#MarutiSuzuki #CustomerRights #ConsumerFirst #CarDelivery #NewCar #ConsumerProtection
whats your best prediction for bengal?
i personally think BJP will surely cross 100 seats, but majority mark seems difficult this time.
a slightly weaker TMC will come back to power.
@CCUaviator Th white light really bothers me. Should’ve stuck to the warmer tone of yellow light. These white LEDs make it look so cold and almost like a hospital @DelhiAirport
Caught in the IndiGo flight mess? We're taking legal action (PIL) regarding these systemic failures.
We need 250+ passengers to join before Dec 10. Let's raise our voices together for better rights.
Support the case here: https://t.co/r0M1jlDQfW
@HereComesKumar So, the company sent token Indian guy to apologise to Indians, for using a slur targeting Indians. Bro, grow a spine. Had there been a Jewish person in your position, he wouldn't have been this soft on racism directed at his people. Apologise on company account, or not at all.
Take this “statement” and shove it up your arse. “Whether or not the MEA coordinated the event” shows that you can’t even do basic journalism. Please send your female members to Kabul to protest if they have any guts.