Eric Loh

Director, Solutions Consulting, Aspect Software, ASEAN region. All views are my own.

[Alvaria APAC @alvaria_apac]

Happy Lunar New Year! Wishing you and your family good fortune in this Year of the Pig. May this year be filled with happiness and prosperity. #yearofthepig #Lunarnewyear

[Eric Loh @EricLoh_Aspect]

A look at an insightful article sharing 6 components of the "DOMORE #customerexperience framework" which can help businesses increase their competitiveness via exceptional #CX delivery. #CXEX Read here:- https://t.co/ghnNY2GS3z

[Alvaria APAC @alvaria_apac]

Rewarding, training and listening to employees results in better #customerexperience. See the stats from the State of #CX Management 2018 report: https://t.co/rMwo831lUC #CX #agentengagement #CXEX

[Eric Loh @EricLoh_Aspect]

Read how #Omnichannel #contactcenters align organizations when paired with unified communication and collaboration solutions.#CX #CXEX #customerexperience Click here:- https://t.co/0rGXastx29

[Eric Loh @EricLoh_Aspect]

@LinkedIn editor discusses the trends to watch for 2019, including Gen Z, #AI, big tech regulation, inspirational commerce, loyalty vs. novelty, and more...https://t.co/czbxK4a95d #BigIdeas2019 #CX #CXEX

[Eric Loh @EricLoh_Aspect]

Rewarding, training and listening to employees results in better #customerexperience. See the stats from the State of #CX Management 2018 report: #CX #CXEX https://t.co/QkXDbwkkzz

[Alvaria APAC @alvaria_apac]

We’re passionate about helping companies create better experiences for their customers and teams – but here’s what our customers have to say about our #workforcemanagement solutions #WFM #CXEX
https://t.co/cMPGj3fvIF https://t.co/cMPGj3fvIF

[Alvaria APAC @alvaria_apac]

Here’s how @HoistFinance, recent #ECCCSA18 winners, are leading the way in delivering exceptional customer service #customerexperience #contactcenter #CX #CXEX #customerexperience

[Eric Loh @EricLoh_Aspect]

#Customerexperience professionals, thought leaders and members of the #CX Accelerator community share their #CX New Year’s resolutions. Read here:- https://t.co/J9y1KD29EV

[Alvaria APAC @alvaria_apac]

Become a #CX Superhero! Find out what drives #CX to the next level through @AspectSoftware research findings compiled over 1000+ companies. #Customerexperience #wfm #omnichannel #selfservice #contactcenter Download E-book here https://t.co/IQjIMtLJ0f

[Eric Loh @EricLoh_Aspect]

Our 4th annual consumer survey reveals what consumers want from customer service, including channel choice, interacting with happy agents, easy transfer to live assist, and more.. #CX #CXEX https://t.co/HheqgFoeMi

[Alvaria APAC @alvaria_apac]

This holiday season we’re grateful for our customers, partners and the Spirit of Community … today and every day. With loads of joy and love, we share what giving means to @AspectSoftware employees around the world. Happy Holidays! #christmas https://t.co/IE4AcYGhKe

[Eric Loh @EricLoh_Aspect]

Let's take a look at the trends which characterised the world of #customerexperience management in 2018, and how they shaped #CX strategies. #CXEX #AI Read here:- https://t.co/KPLgWvw97R

[Eric Loh @EricLoh_Aspect]

Find out why thousands of businesses and hundreds of thousands of agents rely on @AspectSoftware #WorkforceManagement to provide accurate forecasting of interaction volumes, flexible and personalized agent scheduling and more. Read @Aspectsoftware Blog:- https://t.co/RWqaZSKsAm

[Alvaria APAC @alvaria_apac]

What are the best #CX practices organisations must follow while Elevating Customer Engagement in the Digital Era? Download an insightful @FrostSullivanAP whitepaper commissioned by @Aspect_APAC for answers! #customerexperience #CXEX Click Here:- https://t.co/MdQ1trZsit

[Alvaria APAC @alvaria_apac]

The @G2Crowd results are in! @AspectSoftware has the highest customer satisfaction rating of all leading #WFM solutions. #Workforcemanagement #CX #CXEX #contactcenter Read Here:-

[Alvaria APAC @alvaria_apac]

@Aspect_APAC @krish_A shares his views on what cloud-computing actually means & how it enables you to chart your unique #cloud journey and reap all the benefits that it has to offer. #CX #CXEX #contactcenter https://t.co/CMIYJKF05X

[Eric Loh @EricLoh_Aspect]

Sharing an insightful read on ways which would help organizations focus on the complete customer journey and enable frictionless #customerexperiences in 2019. #CX #CXEX #customerexperience https://t.co/x1YsyOk26i

[Eric Loh @EricLoh_Aspect]

In today's competitive environment, delivering exceptional #customerexperiences should be a mandatory practice. Sharing an interesting read which reveals the 3 top #CX take aways from @MSFTResearch #CXEX Read Here:- https://t.co/2EWGSCvw0M

[Alvaria APAC @alvaria_apac]

Connected customers are able to access, create & share information anytime, allowing them to dictate the terms of their experiential journey with brands. Download an insightful @FrostSullivanAP whitepaper commissioned by @Aspect_APAC Click Here:- https://t.co/jSw6qih9sn