Eric Wassgren

[Eric Wassgren @EricWassgren]

@cher ok hear me out

[Eric Wassgren @EricWassgren]

@cher just a reminder. If Cher sees a shadow tomorrow we get another 6 weeks of pride.

[Eric Wassgren @EricWassgren]

@clubwyndham Do not stay at Sea Gardens in Pompano Beach. Walls paper thin. Shared balcony. Gnats all over my room. HIGH pressure to go to sales presentation. Literally walked away until my keys were made. Would not take multiple No’s.

[Eric Wassgren @EricWassgren]

@McDonalds no cream or sugar for coffee but I get all these condiments I didn’t ask for or use. Ketchup? I didn’t even order fries. Such a waste of $ and sad for the environment.

[Eric Wassgren @EricWassgren]

Now AON is telling me Princess is telling them I did not have any cancellation fees...however..Princess sent me a cancellation notice clearly stating a $200 cancellation fee.

THIS IS RIDICULOUS!!!

[Eric Wassgren @EricWassgren]

@PrincessCruises ** DO NOT BUY PRINCESS TRAVEL PROTECTION** Second time I have been screwed. I have Platinum Protection...but will not honor the cancel for any reason for which I am supposed to get my dep. back as FCD. And I am cancelling 5 months in advance, not last minute.

[Eric Wassgren @EricWassgren]

They keep telling me to contact insurance co which they won't help because it clearly states on Princess website...Cancel for any Reason1
Cancellation Fee Waiver1 (Non-insurance features provided by Princess Cruises)

[Eric Wassgren @EricWassgren]

@cher https://t.co/Egt7OFVoxJ

Such a beautiful story about you Cher. Brought tears to my eyes.

[Eric Wassgren @EricWassgren]

@XuanDan40357466 @PrincessCruises I had Princess Platinum Insurance. Never paid me correctly…didn’t reimburse deposit, only refunded 75% of Princess EZ Air. After a couple weeks I gave up. Princess has knocked me down so much I just gave up $500.

[Eric Wassgren @EricWassgren]

@PrincessCruises Casino Dept continualy has the worst!! customer service. There was a mix up with one of many free play offers...I AM GETTING CHARGED $200 to rebook with a promo that works. NOTHING else changed...still cruising...same cruise etc. That is terrible service.

[Eric Wassgren @EricWassgren]

@XuanDan40357466 @PrincessCruises I didn’t write down the email address; no 1 responds. The ONLY way I’ve gotten any attention is by posting a Tweet. NE1 I’ve spoken w/ doesn’t have empowerment to solve any issue, literally was told that from customer relations on the phone. Give up & sail another line.

[Eric Wassgren @EricWassgren]

@PrincessCruises Oh...and mind you...this is not Post-Cruise...this is for a cruise coming up in 2024.

[Eric Wassgren @EricWassgren]

@PrincessCruises Update....1 hour 51 minutes on the phone for someone in Customer Relations to tell me they can't help and that I need to send an email to Post-Cruise Customer Relations.

[Eric Wassgren @EricWassgren]

@PrincessCruises Manuel reached out to me yesterday quite quickly, and I appreciate that greatly. Unfortunately, my phone kept sending the call to voicemail; I fixed the problem. Please have someone call today. Ty.

[Eric Wassgren @EricWassgren]

@PrincessCruises For some reason it is not letting me send a direct message. I would email the Casino Department but they NEVER return emails. New Booking Number 5DXQ7V Old Booking Number 5DXQ7V

[Eric Wassgren @EricWassgren]

I am a travel agent and a Casino VIP (according to you guys). Been on 8 cruises in 2 years...3 more booked...I am using my remaining comps and not gambling a penny on-board and not sailing again on Princess.