Unbelievable. @GoogleOne just gave me a THIRD Case ID (5-6582000041130) just to tell me they can't help because 'too many supervisors' are involved. I'm paying for 5TB of nothing. 15 days of total incompetence. Fix the handshake error! @TeamYouTube@Google#GoogleFail
Day 14 of being a 5TB Premium ghost. @TeamYouTube / @GoogleOne finally admitted they are stuck and told me to request a 'Senior Escalation' for Case 2-0242000041090. Two weeks to fix a server handshake? This isn't support, it's a marathon of incompetence. #YouTubeSupport#Google
@TeamYouTube's Jack R. just gave up on my case 2-0242000041090. They admit there is a 'Technical Handshake Error' but now say they 'exhausted all resources'. Is this how @Google treats 5TB Premium members? Broken accounts and zero solutions. @YouTube@GoogleOne#YouTubeSupport
Update: YouTube support ADMITTED there is a 'Handshake Error' between their databases and my Google Account. They know the system is broken, yet they still won't fix it manually for a 5TB Premium member. Case 2-0242000041090. @TeamYouTube@GoogleOne
Hey @GoogleOne@Google, how can you charge a 5TB AI Premium fee and then claim a core account failure is 'out of scope'? I’m locked out of YouTube due to a technical bug, but your support is gaslighting me about 'policy violations'. Fix Case 2-0242000041090! @TeamYouTube
How can you charge a premium fee and then say a core account failure is 'out of scope'? I need a Tier 3 Engineering manual sync, not template excuses from agents who don't read the logs. Fix Case 2-0242000041090 now. @sundarpichai@Google
Unbelievable experience with @GoogleOne@Google support. I am a 5TB AI Premium member, and they are charging me for a service they REFUSE to fix. My account identity is glitched, and they are trying to pass me off to YouTube support, who already said it’s a Google Account issue.
Look at this reply from their support. They are implying my account is 'terminated' for policy violations just to avoid fixing a TECHNICAL identity bug. There are NO strikes, NO violations. I just can't access what I pay for. Total incompetence. (2/3) @TeamYouTube
Day 7. Still no access to my YouTube account. 300 people have seen how Google treats a 5TB AI Premium member. This is a technical failure since 2021 that nobody wants to fix manually. Waiting for an Engineering update, not another generic reply. @TeamYouTube@GoogleOne
@TeamYouTube As a 5TB AI Premium member, I need a Tier 3 Engineering Manual Sync, not more 'waiting' for a bot-like email. I’ve provided proof that my account has been glitched since 2021
Hey @Google@YouTube@GoogleOne, is this how you treat your 5TB AI Premium members? I’ve been paying for the top-tier plan since 2022, but I’ve been in a 6-day support loop with 7 agents and zero solutions. This is unacceptable. 🧵 (1/4) #GoogleOne#YouTubeSupport#TechFailure
@TeamYouTube I’ve been waiting for 5 days with NO update from Case 2-5994000040866 and now I’m on Case 2-0242000041090. 'Waiting' is what got me into this 6-day loop.
Please confirm that a Technical Specialist (not just a chat agent) is actually looking at the identity metadata deadlock.
I don't want more 'support emails'. I need an immediate Tier 3 Engineering escalation to manually sync my account. Stop the loops and fix the account identity I’m paying for! @TeamYouTube@sundarpichai@Google
I found proof this glitch exists since 2021! Google locked my community post back then and never fixed it. You’ve been charging me for a 'Premium' experience while my identity metadata has been corrupted for years. Case ID: 2-0242000041090 (3/4)
My YouTube access is dead. 'Oops' errors everywhere. I can't even create a new channel. Your Supervisors (Brylle & Janice) are just passing me from one department to another like a ping-pong ball. Nobody wants to take responsibility for a server-side glitch. (2/4)