@EONhelp Thank you. I tried multiple times to call that number over the past month but with no luck of getting through. Is there an email address I can use? I can’t keep holding for hours on the phone without getting an answer
@EONhelp Spoke with customer service about the below letter and they said to send an email to [email protected] to receive my cheque. It's been over a month but haven't heard anything. If you could please help
@virginmedia Yes well that hasn’t helped in the past 5 months. My only hope is that @Ofcom is now aware so that when you start threatening me for not paying my next bill I will have a valid excuse
Once again @virginmedia billed me incorrectly without applying the credit of £43 that has been sitting on my account. This has been the 5th time in a row after I complained about it 5 times already to their “customer service”
Complaint with @Ofcom filed & direct debit cancelled
@virginmedia Yes always the same: “we have made a note in your account and from next month your credit will be set against your bill”. Heard that for 5 months. Now direct debit is cancelled and you’ll be paid as you go (in the amount I know is right)
@virginmedia No reference numbers just got an email saying a complaint was filed with your Resolution team on 09/07 at 13.23. Before then it’s been a 5 months long back and forth of chats and phone calls which solved a big fat nothing
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