@hollywith2ys Hi Holly! We are so incredibly sorry to hear that your color did not turn out as you had hoped. Please contact [email protected] for further assistance.
@JPositive We're sorry to hear that you are looking to cancel. The social media team does not have access to clients account. You may cancel at any time by logging into your eSalon account or you can email us at [email protected]
@BravardDr Hi! We are happy to help any way we can. Please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, PT, Monday through Friday at your earliest convenience so we can get you taken care of ASAP. Or you can send an email to [email protected] either way we've got you covered!
@Bego_1409 Hola, Bego: Tratamos de responder a todos nuestros emails lo antes posible. Actualmente, tenemos un volumen de trabajo muy alto. Responderemos a tu email en los próximos días. Si tu asunto es urgente, puedes llamar por teléfono.
Saturdays are for self-care and our Weekly Retreat is a treat for your hair. Our decadent moisturizing hair mask is formulated to intensely hydrate stressed strands in need. https://t.co/Qsj6w9rJ8J
@shannonhurley Thank you so much for sharing your feedback with us! Love must definitely be in the HAIR.. Oops I mean air! We are excited to continue working with you! Hope you are feeling better! ❤️
@TICAChiefExec Hi Marion! Our crafting time is 1-3 working days. Once the order ships, we email your tracking number. The shipping time is 4-5 working days. If you haven't received your order within this period, please email us at [email protected]
Congratulations to our sister brand @aurahaircare on her feature in @Allure_magazine as one of the Most Exciting Hair Care Products Dropping in February!
https://t.co/VSepuaq1tm
@Megan_Wire We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution. Please send an email to [email protected] and one of our licensed colorists will be happy to assist you.
@grrannimal Hi Annie! Thank you so much for sharing your feedback with us. We are so thrilled to hear this and look forward to hearing more of your feedback in the future! 😊
@KairSanders Hi Kair! We truly appreciate your feedback. Please feel free to reach out if you have any further questions or concerns. Thank you for giving us a try!
@KairSanders We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution, and have your hair looking its very best. Please send an email to [email protected] and one of our licensed colorists will be happy to assist you.