Eshani Verma

[Eshani Verma @EshaniVerm]

@TataCLiQFashion @TataCLiQCare @XpressBees
This is absolutely unacceptable and disgraceful! My prepaid order has NOT been delivered, yet you have the audacity to mark it as DELIVERED and now claim that my complaint is resolved and closed? HOW can you close a complaint when the customer has not even received the product? 🤬
This is nothing but extremely poor customer service and a complete disregard for customers. I am fed up with this irresponsible behaviour. I will NEVER order from Tata CLiQ again if this is how you treat your customers.
My order number is 145303594. I DEMAND an immediate resolution: either deliver my product or issue a FULL REFUND. Stop falsely marking orders as delivered and closing complaints without resolving them!

@TataCLiQ @XpressBees
I have a serious question regarding my undelivered prepaid order. I never received the product, nor did I receive any delivery OTP. Then how exactly was my order marked as DELIVERED?
If delivery verification is required for my shipment, I demand to know how the delivery was confirmed without my receiving the product or any OTP. This raises serious concerns about the delivery verification process.

@TataCLiQCare , I expect an immediate response and a proper resolution. This is NOT acceptable!

[Eshani Verma @EshaniVerm]

How many times do I have to chase you for an order I HAVE ALREADY PAID FOR? My prepaid order has AGAIN been falsely marked as DELIVERED, and I have received NOTHING. A delivery confirmation SMS is not proof that a customer has received their parcel!
The worst part? I've already raised this issue, yet there is STILL no proper resolution. Your customers cannot be expected to waste their time repeatedly chasing you for products they've paid for.
I DEMAND an immediate investigation, valid proof of delivery, and either the delivery of my order or a FULL REFUND. No more automated replies, no more empty assurances. Escalate this to your senior grievance team and resolve it NOW.
This repeated experience is completely unacceptable. Tata CLiQ, TAKE RESPONSIBILITY!
#TataCLiQ #XpressBees #CustomerService @TataCLiQFashion @TataCLiQCare @TataCompanies @XpressBees_IN

[Eshani Verma @EshaniVerm]

@XpressBees_IN @tatacliq No it’s not delivered that’s what I’m saying

[Eshani Verma @EshaniVerm]

@TataCLiQ This is extremely disappointing! Your team has repeated the same issue again. I received a delivery confirmation SMS from XpressBees for my prepaid order, but I have NOT received my order. How can you mark an order as delivered when it hasn't even reached me? This is unacceptable, especially when I've already faced this issue before. I don't want another generic response or false assurance. I want an immediate investigation, proof of delivery, and a proper resolution. Please take responsibility and resolve this ASAP. @XpressBees_IN

Marking an undelivered prepaid order as delivered is not a minor mistake. Customers should not have to repeatedly chase you for something they've already paid for.

[Eshani Verma @EshaniVerm]

@AiwithDharmik 5

[Eshani Verma @EshaniVerm]

@XpressBees_IN @tatacliq AWB : 14136862339057

[Eshani Verma @EshaniVerm]

@TataCLiQCare Extremely disappointing experience with Tata CLiQ! My prepaid order 72559177 has NOT been delivered, yet I received a message stating that it was delivered.
It's been over a week, and despite raising a complaint, no proper resolution has been provided.
What's even more concerning is that I received an OTP to CANCEL the shipment before receiving the delivery confirmation.
I have screenshots of both messages as proof. How can an order be marked as delivered when the customer hasn't received it?
I want an immediate investigation, proof of delivery, and a resolution—either delivery of my order or a full refund.
Take action!

This is a prepaid order worth ₹974, and I have the invoice as proof of purchase. I have also attached screenshots of the cancellation OTP and the subsequent delivery confirmation, despite never receiving the parcel. Please investigate this discrepancy and resolve my complaint immediately