ESP Leisure

ESP Leisure Ltd. - Support Department

[ESP Leisure @ESP__Support]

Maintenance to our online services including the EliteLive website and App is now complete ahead of schedule. Should you still see a Maintenance page, please refresh your browser or try again in a short while. Thanks for your patience.

[ESP Leisure @ESP__Support]

Our EliteLive website and mobile App will be offline from 11am today (Weds 3rd Dec) for up to 2 hours for scheduled maintenance. We will post an update as soon as services are back up and running. Thanks for your patience whilst we work on these important updates.

[ESP Leisure @ESP__Support]

We are currently experiencing technical difficulties with our phone system. If you need to reach us, please email [email protected], and we will respond as soon as possible.

[ESP Leisure @ESP__Support]

Verifone have provided an update that issues with eft card transactions should now be resolved. If any of our customers are still experiencing any issues please do reach out to Verifone support.
https://t.co/FPdK63iyJY

[ESP Leisure @ESP__Support]

Currently customers may be experiencing issues with onsite credit card payments via Verifone terminals.
Verifone are experiencing issues believed to be connected to the worldwide CrowdStrike outage.
Further updates may be provided from Verifone directly:
https://t.co/FPdK63iyJY

[ESP Leisure @ESP__Support]

We currently have an exciting recruitment opportunity. We are expanding our Support Desk team and looking for Support Analyst candidates.
More details of the role and how to apply can be found on our website here:
https://t.co/fDP6R1HwLT

[ESP Leisure @ESP__Support]

At ESP we are continually working on new exciting functionality. Why not take a look at our Release Notes Webpage to find out what is available in our latest versions.
https://t.co/UO2UotANgH

[ESP Leisure @ESP__Support]

Experience the most advanced Leisure Management Software Solution, powered by the world’s leading cloud server platform: https://t.co/435TOHVXkd

[ESP Leisure @ESP__Support]

@ESPLeisure

[ESP Leisure @ESP__Support]

EliteLive services are operational again. Thank you for your patience.

[ESP Leisure @ESP__Support]

Our EliteLive service is currently experiencing issues and we are working on a resolution. Further updates will be provided here. Thank you for your patience.

[ESP Leisure @ESP__Support]

EliteLive online services will be offline for around 30 minutes the morning of 22.09.22 (5:30am) for essential maintenance.

[ESP Leisure @ESP__Support]

Issues with @Worldpay_Global should now be resolved. Should you continue to experience issues please contact us on support.

[ESP Leisure @ESP__Support]

We are aware of issues with online card payment provider @Worldpay_UK This may cause issues in that some EliteLive paid for online bookings/ items are not able to complete (times out). WorldPay are currently investigating and is with their technical teams.

[ESP Leisure @ESP__Support]

EliteLive services are operational again. Thank you for your patience.

[ESP Leisure @ESP__Support]

Our EliteLive service is currently experiencing issues and we are working on a resolution. Further updates will be provided here. Thank you for your patience.

[ESP Leisure @ESP__Support]

Third party critical software vulnerability 'LOG4J': ESP supplied customer servers do not have log4J (or apache) installed so thus are not affected by this vulnerability.

Third party supplied ESP servers: Please check with the relevant party whom support your server.

[ESP Leisure @ESP__Support]

We were aware of issues being encountered with EliteLive and have addressed them this morning. There should no longer be any issues but if you do encounter any problems please contact us on support.

[ESP Leisure @ESP__Support]

Our EliteLive app was experiencing issues this morning which are now resolved. Please try the app again and if there is an issue contact us on support.

[ESP Leisure @ESP__Support]

WorldPay are carrying out essential maintenance on the Worldpay Online Payments between 02:00 and 05:00 (BST) on 08/09/21. They will perform these works as quickly as possible but there will be downtime to the online payment services. Zero value transactions will be unaffected.