Thanks Claire. You mention @HalifaxBank is working hard to improve this situation, what exactly is it doing to improve customer wait times? TrustPilot and other reports suggest this isn’t an isolated problem - currently 1 hour 35 minutes by the way.
@HalifaxBank I have been on hold for over 1 hour and 15 minutes following an urgent request to contact your fraud team. I can contact @StarlingBank in minutes using live chat.