@premierinn hello - what is the point of having a guest relations email, only to be told they only deal with historic guests. I have an issue that’s easy to resolve but have to wait until after my stay if it hasn’t been resolved. Madness
Oh and please don’t tell me to call as I don’t have the time to sit for ages on your extremely busy lines. Just take my email and forward it to the people i would have spoken to.
@CrossCountryUK hello I have tickets for the 11.15 tomorrow from Southampton to Oxford yet the trains are now all 13 minutes past the hour and the 11.15 isn’t running so what do I need to do and can a claim a delay replay as I can’t go earlier than 11.00?
@IcelandFoods@icelandfoods so it was pointless Ollie asking me to send a DM when you wouldn’t do anything (I guess it looks good to others when you tweet that)
@IcelandFoods well my 82 year old mum was waiting on a delivery last night from 5-7 and was still waiting when I left her at 8.30. Your call centres shut at 6 and the driver never even bothered to contact her. Thanks very much for not caring
@IcelandFoods Hey thanks for doing nothing to help an elderly person who was failed by you. I trust other people take notice and will think twice about using a company that does not care about their paying customers. You should be ashamed
@IcelandFoods You can see her address in the DM, can see she didn’t get her delivery, can see she has to call back today and can see you failed her, but you want an 82 year old lady to call you back when you could just give her a goodwill credit. She didn’t ask for any of this failure
@pandocruises not sure how many times I have to request a copy of my invoice from a recent cruise as I didn’t get one on the ship. I have asked twice already and got nothing so could you let me know how many times it is please to set my expectations?
@pandocruises Can’t do that it’s you only allow verified users to respond to you. Please just email me the invoice for the cruise on this reference. My email details are in it all. XTGHWJ
@HalifaxBank 20 minutes to get through to Aisha, who then said she was having issues and would need to transfer us and then said we needed to call back and she cut us off. Classic way to bring the lengthy queues down. Well done Halifax
Can you tell me how this makes sense regarding the Coke Zero please. I pay the same amount but get 8 cans less @Tesco there is only one winner in this deal and it’s not me
Don’t promise something and then say it was a miscommunication even though the evidence is in the messages. It doesn’t encourage customers to use you in future @currys
#kudos to @currys for their after care service and rather than accept the customer is right they just grind them down with the same reply. So you win and even though I was right I can’t be bothered wasting my time with you incompetence anymore.