ExploringExcellence

Looking at customer experience and looking for customer experience excellence.

[ExploringExcellence @ExploringExcel1]

Sorry this was your experience and that you chose to buy from elsewhere. I hope @bathu_sa and @walkingpadsa do better and use the WhatsApp channel more effectively. Or remove it from their website if its not monitored during business hours.

[Dtmxxxx @masters_digital]

Tried purchasing a treadmill from @walkingpadsa. I had a few questions so sent them a message on Whatsapp. Didn't even get a response. Decided to purchase from another seller. Today found an article complaining about the same. https://t.co/Ms3oDsrFof

[Nonferrous Bueller 🇸🇴🇵🇱 @MongrelHorde]

The passenger says no lights, no AC, no toilets. Only cold food being served.

[Nonferrous Bueller 🇸🇴🇵🇱 @MongrelHorde]

Seeing a report from someone claiming to be on Celebrity Constellation that the ship is dead in the water off the coast of Catania. Tracking app shows "Not Under Command" which means unable to be controlled. #cruise #CelebrityCruises

[ExploringExcellence @ExploringExcel1]

@masters_digital @Sixty60_Tweets @CheckersSA I wonder if it's not a supply chain thing. I've been searching @Zulzi_SA @WOOLWORTHS_SA #dash and @Sixty60_Tweets for nescafe cappuccino sachets and they are always out of stock.

[ExploringExcellence @ExploringExcel1]

According to Forbes. 89% of companies today compete primarily on the basis of customer experience - up from 36% in 2010. And while 80% of companies believe they deliver "super experiences" only 8% of customers agree.

[ExploringExcellence @ExploringExcel1]

@masters_digital @Game_Stores Probably a legacy system issue. That, or they are using some other tech not meant for dispatch and logistics that's been bastardised to meet the need and it has many gaps. Either way, the customer experience seems appalling.

[Dtmxxxx @masters_digital]

So @Game_Stores Why do you not have a simple tracking mechanism? why does your delivery take so long? Don't tell me you are dispatching from a central location instead of the local store? Do you know mom and pop shopify stores get these basics right that you are struggling with?

[Dtmxxxx @masters_digital]

I waited another 4 days, no further info and no order. So I called. Lovely chap answered the phone. Turns out he can't seem to find any information on the tracking of the order and let's me know - it's probably manually captured. He needed to call dispatch to find out status

[Dtmxxxx @masters_digital]

Firstly, they sent me a cryptic sms a few days after my order stating that my order was, dispatched and that I could track it. They didn't provide a link of how to track it and the website offered no help on tracking orders as a guest. #Fail @Game_Stores

[ExploringExcellence @ExploringExcel1]

This thread. This is even more relevant in the public sector. Understanding technology for public sector managers will help alleviate some of the performance challenges. Tech could do so much at @Eskom_SA, PRASA, PIC etc

[ExploringExcellence @ExploringExcel1]

@masters_digital Agreed!

[ExploringExcellence @ExploringExcel1]

This thread. This is even more relevant in the public sector. Understanding technology for public sector managers will help alleviate some of the performance challenges. Tech could do so much at @Eskom_SA, PRASA, PIC etc

[ExploringExcellence @ExploringExcel1]

Keen to see the players emerging as orchestrators of the E2E econmy

[Strategy & Digital @StrategyNDigita]

Defining the Everyone To Everyone economy; The E2E economy will be orchestrated, symbiotic, contextual, and cognitive.

RT #infographic by @antgrasso Data @IBMIBV > #E2E #EveryoneToEveryone #DigitalTransformation #Innovation

[ExploringExcellence @ExploringExcel1]

How badly could a bad Google Review damage your business here in South Africa? It turns out - very badly. We talk about the good and bad of the Google review in our latest blog post. https://t.co/LhIgWHzPmh

[ExploringExcellence @ExploringExcel1]

Curious about common mistakes that South African eCommerce sites often make? Read our blog and find 5 common mistakes we've picked up. @Makro_SA @WOOLWORTHS_SA @bathu_sa and @superbalist are all guilty off.
https://t.co/iy4CEpQ72p

[ExploringExcellence @ExploringExcel1]

Learn to comprehensively complete your product display pages @superbalist . That way we can find white cocktail dresses instead of going to @SHEIN_official. Read more at https://t.co/6I8VTMGNtN

[ExploringExcellence @ExploringExcel1]

Considering @PicknPay Asap delivery versus @CheckersSA Sixty60? Don't we've done that assessment for you https://t.co/W2FpvtJiwR and for now, we think the Sixty60 App and experience is better? Do you have a different view? What about @Zulzi_SA ?

[ExploringExcellence @ExploringExcel1]

Could the South African government follow the path of Indonesia and Vietnam in using digital transformation to transform their economies and increase employment? Our blog post https://t.co/ri6xYUPCs8 explores this.

[ExploringExcellence @ExploringExcel1]

@TheDigitalLand1 @deltalogix @LindaGrass0 Love this infographic. I often hear these three used interchangeably and yet they have distinct meanings.