@traderepublic AML compliance is important โ but ignoring complete, verifiable proof and handling everything like a robot isnโt good customer service.
This experience only proves why so many in Germany still prefer traditional banks.
@traderepublic Just had an extremely disappointing experience with @TradeRepublicHQ.
Despite sharing 33 months of payslips + official bank confirmations from my Czech account to prove source of income, my deposit was rejected without any direct contact or clarification.
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@traderepublic 1.@traderepublic Made a SEPA transfer from Raiffeisen CZ shows โPendingโ in-app for 24+ hours. Iโve already provided verification documents
2. This delay is harming customers who trust your platform. Please confirm receipt of funds and the expected release time into my account
@traderepublic 1.@traderepublic Made a SEPA transfer from Raiffeisen CZ shows โPendingโ in-app for 24+ hours. Iโve already provided verification documents.
2. This delay is harming customers who trust your platform. Please confirm receipt of funds and the expected release time into my account
3.If I donโt get a substantive update within 48 hours Iโll escalate to consumer protection and post full details of my experience. Please DM urgently.
@traderepublic 1.Made a SEPA transfer from Raiffeisen CZshows โPendingโ in-app for 24+ hours. Iโve already provided verification documents.
2.This delay is harming customers who trust your platform. Please confirm receipt of funds and the expected release time into my account
@traderepublic I am currently going through the worst experience. Just a transfer of fund received by you @traderepublic and you are sitting on my funds and not crediting for 24 hours and your customer support are just ignoring all escalation I have made .. Disappointing
@traderepublic I am currently going through the worst experience. Just a transfer of fund received by you @traderepublic and you are sitting on my funds and not crediting for 24 hours and your customer support are just ignoring all escalation I have made .. Disappointing