Ch.11 ask yourself, are you falling into silence or violence? When you notice that you or others have moved away from dialogue, do something to make it safe.#LibCruConvo
Ch.11 stay in dialogue. You may not know how to fix the specific problem you’re facing, but you will not be able to fix it if you’re not in dialogue. #LibCruConvo
Ch.10 Tough cases are easy to avoid but using the dialogue skills highlighted in Crucial Conversations will help me reach solutions. I need to focus on the communication, not my emotions or the story I’m telling myself. #LibCruConvo
Ch.10 emphasized the importance of stating my path the correct way for difficult situations. Share your facts, Tell your story, Ask for other’s paths, Talk tentatively, Encourage testing. Strive to make conversations safe and anticipate the danger point. #LibCruConvo
Ch.9 To help clarify deliverables, use contrasting. If you’ve seen people misunderstand an assignment in the past, explain the common mistake is an example of what you don’t want. Pointto physical examples rather than talk in the abstract.#LibCruConvo
Ch.8 agree when you share your views. Build one others leave a key pieces. Compare the two views when you differ. Don’t turn differences into debates that lead to unhealthy relationships and bad results. #Libcruconvo
Ch.8 Be patient when exploring how others think and feel. Encourage them to share their path and then wait for their emotions to catch up with the safety you’ve created. #Libcruconvo
Ch.7 The more you care about an issue, the less likely you are to be on your best behavior. Honest passion can kill an argument rather than support it. #Libcruconvo
Ch.7 in order to speak honestly when honesty could easily offend others, we have to find a way to maintain safety. We can speak the unspeakable and still maintain respect by blending three ingredients: confidence, humility, and skill. #Libcruconvo
Ch. 6 The first step to regaining emotional control is to challenge the illusion that what you’re feeling is the only right emotion under the circumstances. #LibCruConvo
Ch.4 Learn to spot crucial conversations, notice emotions and behaviors. Learn to look for safety problems when others respond in silence or violence - do not respond in kind.#LibCruConvo
Ch.4 The sooner you notice you are not in dialogue, the easier it is to get back and lower the costs. Watch the content and conditions of the conversation.#LibCruConvo
Ch.2 The time you spend up front for a shared meaning pool is more than paid for by faster, more unified, and more committed action later on. #LibCruConvo