@ambassador_tto @sea_4_emgodz Since you know her, try to reach out to her and apologize properly and ensure you get a positive response from her.
Fighting your customer is not best no matter what. You could have walked away.
@susylicious2023 On the contrary, I will give it to the guy for admitting his mistake and apologized. This is very rare. Besides, you can't be 100% correct about how to treat or make people feel but ability to acknowledge mistakes and apologize is key.
God bless you.