Amazing how @Nedbank wants to ‘upsell’ you as a ‘private client’ when they take no responsibility for their own systems being insecure, and unwilling to repay money being stolen due to their flaws. The just care about their own money…
Dear @CityPowerJhb, why was our ticket (CPWEB4403563/205953935) closed when we still have no electricity??? 9 days and nothing!!! When you called we could not answer, and we can never get through when we phone back! This is #unacceptable@Our_DA
Dear @OUTsurance, I do not understand why it takes a call of over 30mins to get a quote. Feels like you guys are alienating the younger generation!! If I want to compare 4 quotes, that’s 2 hours of my life stolen. You ‘stealing’ my premium every month should be enough!
@OUTsurance Well I never got to the quote bit because I did not have the time… and that’s after 2 calls with you guys. The advisor did nothing wrong, in fact, he was so scared he was going to lose his job if he didn’t follow your procedure to the T.
I think your procedure needs a revamp
Very sad to see that @SamsungSA does not care about their customers, @Samsung. Numerous calls and requests for a manager to phone me to sort out a mess they created, but still nothing. Can’t complain about the #service as it is non existent.
Dear @Vodacom you really are going for it this year. I normally only have to throw a tantrum once a year. But you managed to squeeze in a second one… on my 5th call with you for today m, but alas, still no help. And the current agent don’t seem to understand English
And then all you do I credit the amount… that is not giving back the 2 hours after frustration that was caused by a department that does not do their duty!!!
I am not satisfied with the lack of #CustomerService. What happened to saying sorry for the inconvenience??? Wow wow wow