@jwmsga69 Thank you for your follow up. The supervisor is currently out of the office and will return on Monday. We will ensure that she reaches out then to speak with you.
Have a good weekend!
@Keith850 Hi Keith,
We are sorry to hear you are having an issue acquiring material and are happy to try to help. Can you send us a private message with where you are located and what material you are trying to source?
Thanks! https://t.co/Rn0ehFgO8o
@BrokePassenger Hi bshan,
Thank you for reaching out and making us aware of your concern. You can reach out to our Consumer Service team at 800-573-8841 and they will be happy to assist with shipping you the missing crush blocks. We apologize for any inconvenience.
Hope this helps!
@TimWilliamsCPA HI Tim,
Thank you for posting about your ongoing concern. As the corner posts are regrettably out of stock until December, we did previously advise that you can use an end post and a spare set of hardware to create a corner post so you may finish your project.
Hope this helps!
@SkyHiFreeFlyGuy Good morning Adam,
Thank you for your interest in Fiberon Cladding. We do not currently have an active distributor in the UK, so it is unlikely the cladding would be available.
Have a good day!
@TimWilliamsCPA HI Tim,
After checking, corner posts will not be available until December. You can use an end post and a spare set of Traditional line brackets to create a corner post to complete your project. E-mail us at [email protected], we can provide you with the SKU's needed.
@TimWilliamsCPA Hi Tim,
Regrettably your communication does not have enough information for us to be able to assist. Can you advise which posts you are referring to? From which product line? This detail will allow us to be able to investigate.
Thanks!
@BruceBu20696349 Hi Bruce,
Thank you for reaching out; we are happy to assist. Our Consumer Service team is available to answer any questions or assist with any concerns at 800-573-8841 M-F from 8:00 to 5:00 EST. If you send a PM with your contact information, we will have an agent reach out.
@compdekfinder HI Leah,
We will be happy to try to assist with locating some additional material, but we will need specific details to be able to do so. Please contact us at 800-230-7547 and one of our Customer Care associates will be happy to help.
We look forward to assisting you.
@scotchscotchz Our Customer Care team would like to talk to you about your service with OrePac. Please send us your contact information in a direct message, so we can have someone reach out. https://t.co/Rn0ehEZcJO
@Bendi_13 We do not offer structural posts, but our Customer Care team would like to learn more to help with the issue you are experiencing. Please send us a private message with your contact information, so they can reach out!
@craig11935 Bob, We checked under Awesome Decks and the street address they list on their website, but there are no warranty claims. Please either complete the warranty request at the link we sent or give our Customer Care team a call at 1-800-573-8841 so we can look into this issue.
@craig11935 Our Customer Care team does not have anything under the name Bob Mulligan. If you have submitted a claim under another name, please let us know so we can check the status. Otherwise, you will need to start at warranty claim at https://t.co/UKIJskgcMS.
@umdstu Building materials are in very high demand right now and dealers are having a hard time keeping items in stock. You'll need to check with your local store to see their availability and lead times for special order if they are out of stock.
@esconyc02 Sorry to hear you are having trouble getting through - your local dealer will be able to help you with order times depending on what they have in stock. You can find a local dealer at https://t.co/8jqWsU1LNt. Hope this helps!