FiberOne HelpDesk

Our DMs are open to everyone; especially you. Send us a message with your client ID for prompt resolution.

[FiberOne HelpDesk @FiberOne_help]

@iamatatgiftoff_ @FOBroadband Good Day Esteemed Customer, 
We sincerely apologize for the service disruption you may have experienced.

Please be advised that your link is back online and active from our end.

Kindly restart your modem and try connecting.
Thank you for your patience and cooperation.
funsho

[FiberOne HelpDesk @FiberOne_help]

@ErekataE @FOBroadband Good morning, esteemed customer.

FibreOne is pleased to receive your message.

We sincerely apologise for the service disruption you may be experiencing.

Be assured that your complaint has been escalated to our Backend Team for prompt resolution.

Kemi

[FiberOne HelpDesk @FiberOne_help]

@sammyccw3 @FOBroadband Good afternoon, esteemed customer.

Thank you for contacting FibreOne.

We are pleased to receive your message.

As discussed via DM, kindly provide your Service ID so we can assist you further.

Thank you for reaching out to us.

Kemi

[FiberOne HelpDesk @FiberOne_help]

@astraeadee Good afternoon, esteemed customer.

Thank you for contacting FibreOne.

Kindly check your DM for further assistance and resolution.

Thank you for your cooperation.

Kemi

[FiberOne HelpDesk @FiberOne_help]

@Physhmeister @FOBroadband Please note that we will review your request and get back to you with an update as soon as possible.

Thank you for your patience and understanding.

Kemi

[FiberOne HelpDesk @FiberOne_help]

@Chiomarrah @FOBroadband @NgComCommission @ConsumersNCC Good Morning,
Please be advised that your issue has already been resolved.

Please test your connection, and let us know if you need any further assistance.

Thank you for choosing our service.

Kemi.

[FiberOne HelpDesk @FiberOne_help]

@Physhmeister @FOBroadband Thank you for providing your details. Kindly reconfirm. Your lost days have been added successfully.

Funmi

[FiberOne HelpDesk @FiberOne_help]

@ErekataE @FOBroadband We sincerely apologize for the experience. We understand your concern about the service interruptions. Kindly send us your Service ID via DM so we can review the issue and follow up on the resolution.

Funmi

[FiberOne HelpDesk @FiberOne_help]

@greem_reeaper @MTN180 Good morning, thank you for reaching out.

Yes, we have coverage in parts of Kubwa and other areas in Abuja. Kindly send us a DM with your name, email, phone number, and full address so we can confirm coverage at your location.

Funmi

[FiberOne HelpDesk @FiberOne_help]

@greem_reeaper @MTN180 Hello, and thank you for reaching out.
Yes, we currently have coverage in parts of Kubwa, Abuja, as well as other areas within Abuja.
Kindly send us a DM with your name, email address, phone number, and full address, so we can confirm coverage at your specific location.
Funmi

[FiberOne HelpDesk @FiberOne_help]

@greem_reeaper @MTN180 Good morning, esteemed customer.

    We sincerely apologize for the service disruption you may be experiencing.

Kindly send us a direct message with your Service ID so our team can resolve it for you right away.

Thank you for your patience.

Kemi

[FiberOne HelpDesk @FiberOne_help]

@saythetruth1978 @FOBroadband Kindly note that your issue has been escalated to our backend team as a top priority for urgent activation.

funsho.

[FiberOne HelpDesk @FiberOne_help]

@saythetruth1978 Good Afternoon,
We sincerely apologize for the delay in activating your modem.

Kindly note that your issue has been escalated to our backend team as a top priority for urgent activation.

funsho.

[FiberOne HelpDesk @FiberOne_help]

@DamilolaOl23631 Please be advised your issue has already been resolved.

Thank you for the patience.

funsho

[FiberOne HelpDesk @FiberOne_help]

@DamilolaOl23631 Please be advised your issue has already been resolved.

Thank you for the patience,

funsho

[FiberOne HelpDesk @FiberOne_help]

@DamilolaOl23631 Good Morning, Esteemed Customer,  
Please be advised your issue has already been resolved.

Thank you for the patience,

funsho

[FiberOne HelpDesk @FiberOne_help]

@ConsumersNCC @Chiomarrah @FOBroadband @NgComCommission Good Morning,
Dear Team,

Pleased be advised that the customer link is currently online and has been troubleshot from our end.

We have reached out to her to restart her modem, and also test her connection, and let us know it is working properly from her end.

funsho

[FiberOne HelpDesk @FiberOne_help]

@Chiomarrah @FOBroadband @NgComCommission @ConsumersNCC Good Morning, Esteemed Customer,
Please be advised that your link is active and has been troubleshot from our end.

Please restart your modem, attempt to connect to the internet, and let us know if everything is working properly from your end now.

funsho.

[FiberOne HelpDesk @FiberOne_help]

@Chiomarrah Good Morning, Esteemed Customer,  
Please be advised that your link is active and has been troubleshot from our end.

Please restart your modem, attempt to connect to the internet, and let us know if everything is working properly from your end now.

funsho.