@xxLucy100xx@Gazjones79@axs I got as far as front of queue and then an error popped up saying my access was restricted
Booted out and can’t get back in with the link as they think I’m a robot 😭
@lufthansa Another day another cancelled flight - no contact whatsoever from you via email or phone - despite the fact I have to confirm this EVERY TIME I ring through to your customer service team. 48 hours of standing in airport queues and no closer to my destination
@lufthansa your customer service is appalling - we have been stranded at East Midlands airport and now manchester with no flight to Doho for onward flight to NZ. No one can help us on the phone, and your customer service line keeps cutting off. Please help!
@lufthansa BTW the flight wasn’t cancelled, you stranded families at East Midlands without support for the onward journey to Manchester and flights beyond that. You shouldn’t offer direct flights if you leave customers to fend for themselves
@lufthansa Tweeting out of frustration for a) zero ground staff b) a contact centre that disconnects calls after 10 mins. I managed to get an onwards flight but spent 2 hours on the phone with one of your team, and mostly due to my persistence. Where is your duty of care for passengers?!