I can finish Final Space.
This isn't a joke.
After two years of trying Warner Brothers Discovery gave me a license for a graphic novel. THE FINAL CHAPTER begins today!
PRE-ORDER NOW: https://t.co/4tBUZrvfKW
Hey Team Squad,
Olan here. I'm making a full video next week, I’ve just haven’t had time to sit down, but I wanted to get you another shipping update.
USA: 100% done. Every US order has shipped, up through this Wednesday. That's about 20,000 orders. All my focus is on international now.
Lately it's been about half re-ships for lost packages from UPS and half pushing out the last pre-orders. Our focus is closing out one country at a time.
UK: Got about 200 orders this week for UK.
Ireland: UPS confirmed they lost this batch, waiting on a re-credit from them. Every lost Irish order will be re-shipped. We re-ship a solid 100 from Nashville waiting on that re-credit.
Canada & Australia: Each is down to its last ~1,000 orders.
Austria, Czechia & others: Some UPS packages were shipped but never arrived.
The problem is UPS is Macmillan's only carrier they use. And that's the only partner I got right now.
So now the rest of the international is on me in Nashville using DHL and Global Post. We switched to Global Post and DHL here and have seen LOTS of success with both, so that's what we're using going forward. Only problem with that were just slower. We pack every book in multiple layers of protection, which takes a lot longer than the industry standard of tossing a book in a box.
If your tracking stopped with UPS updating or your package never showed up, just contact us [DM / email] and we'll put you on the re-ship list.
Every day the number of remaining orders gets smaller. I'll say it again and again: thank you for your patience.
I've seen other creators releasing books hit the same issues, but I can tell you none of them have been shipping their own books for months on end. I will be here until the very end, however long it takes. I will get every last book out. I will see this dang thing through to the very end. Back to shipping.
Olan
Happy Final Space Friday 📦
I missed last Friday's update; I apologize. My dog Tardis passed away after her mast cell cancer came back, and losing both of our senior dogs this summer hit harder than I expected. Just need some time in my own head. I kept shipping through it; the distraction helped. Here's the latest update.
Over 2500 order went out this week.
EVERY USA ORDER WILL BE SHIPPED BY NEXT WEEK. 🍾MOST SHOULD HAVE TRACKING USA PEEPS. After that, our focus is 100% on international. I wanted to get our plate cleared of USA because international needs our full attention.
EU STUCK IN CUSTOMS? I'M RE-SHIPPING IT. I have extra books for exactly this reason. Anything sitting too long will get rescued and re-shipped from Nashville, not with UPS. I'm covering it. Were not as fast as MacMillan so this will take time but were coming up with a plan to attack these order stuck in Inner Space.
WHAT HAPPENED: Macmillan has a partnership with UPS, and UPS turns out to be allergic to certain countries. No idea why. I know nothing about that company other than they ship packages. The new EU law didn't help either. Ireland and Poland are the worst effected: about 280 orders went out, and the tracking just stops. Nobody at UPS can tell me where they went or where they are. I tested other carriers. DHL and Global Post do best because they hand off to each country's own postal service.
WHO'S SHIPPING WHAT: Canada, UK, Australia, and Germany are 70% of what's left, and Macmillan will ship those orders. Everything else will now ship from Nashville. 1,500 more pre-orders land here from MacMillan early week.
ALSO DONE
Major damage and lost claims have all been shipped; minor ones next.
Found some lost orders from 2023 (about 34) and 2024 (about 23), now shipping from Nashville.
More Midnight arrived from Macmillan, we talking those too.
Macmillan is a sledgehammer sweeping through huge batches. We're a broom, slower, but we scoop up what's being missed.
Please don't DM me on Instagram about orders. It's 80% spam about Elon Musk, and I can't tell what's real. Reddit is the best place if you want to do social media in a DM to me; just send your order number; I've processed 500 orders there this week. Or email support from the website, which is honestly the best way.
I'm not done until everyone has their book. Did I think I'd still be doing this today? Yeah, I did. I've personally packed thousands of these, so I know how fast we can go at top speed. You might ask why I'm out here shipping books myself. I don't ask anyone to do anything I'm not willing to do alongside them. I'll be here until the very last book is out the door, and after, to make sure everyone is happy. We get closer every day, the total order out go down everyday.
Team Squad, your patience is the stuff of legend. Love you all. Back to shipping. -Olan
@nikolasrlt Looking at the tracking, yeah it just stopped. Wild, UPS hasn’t been the great. Let me re-ship through a different carrier I’ve had luck with France on. Anything personal you want me to sign on it