Florian Monfort

Product @fin_ai

[Florian Monfort @fl0ow3]

Super stoked to announce Fin for Sales. A whole new Sales role for Fin handling all your prospects and lead qualification.
Add to that a zest of our new conversational / AI first UX for a more pleasant experience on your side, and you've got the best 24/7 Sales Rep out there!

[Eoghan McCabe @eoghan]

Fin Voice 2 is live! This is a major one for our category. Acceptable (and exceptional) voice has finally arrived. Click through to play with our live demo.

[Eoghan McCabe @eoghan]

https://t.co/I2Hf40EpIt

[Florian Monfort @fl0ow3]

@aboutberlin Threads too?

[Florian Monfort @fl0ow3]

Just the beginning in this new agentic world! Lots of cool people building this too

[Eoghan McCabe @eoghan]

We're announcing the most significant new strategic development since the start of the Customer Agent category: Fin now has specialized roles. And starting today anyone can sign up for and deploy the Fin Sales Role in minutes.

Fin is now by far the very best sales agent on the market, and it's been live with some of the most innovative digital brands for months, conversing with thousands of prospects, aiding discovery, building pipeline, booking meetings and starting trials.

We started the Customer Agent category with a focus on service by launching Fin three months after the launch of ChatGPT. Since then Fin has continued to lead the space, today delivering over 2 million resolutions a week for over 8k customers, including Anthropic, DoorDash, Snowflake, Asana, Mercury, Polymarket and many more exceptional brands.

But our vision for Fin has always stretched far beyond service. And for the past 6 months we’ve been building Fin as a single Customer Agent, delivering a seamless experience across all stages of the customer lifecycle.

We do not believe customers or businesses will want multiple agents for different parts of the lifecycle—because the agents won’t have shared memory and goals, and will have to compete with each other, delivering a poor customer experience and sub-optimal business results.

We’ve more roles to come, including another dropping in two weeks. For now please watch our launch video or visit our launch page to learn more: fin DOT ai SLASH sales

[Eoghan McCabe @eoghan]

https://t.co/iiPbnfgtvM

[Florian Monfort @fl0ow3]

@steipete is there somehow a list of what's supported here VS the official Google Workspace CLI? For those of us unsure what to play with / what's best for our own use case

[Fin @fin_ai]

Over the past four weeks, we've shipped major improvements to Procedures & Simulations, big updates to the Fin Voice experience, and made it significantly easier to set Fin up as a personalized shopping assistant. Here's the full rundown, with real demos and why each change matters for your team and your customers.

What's new:

→ Procedures & Simulations (0:51): Build and manage Fin for complex queries without needing an engineer. Write in natural language, test every step in simulation, and deploy with confidence.

→ Fin Voice: pronunciation rules (4:18): Full control over how Fin says your brand and product names, so every call sounds like it belongs to your company.

→ Fin Voice: 11 new natural voices (5:48): More voice options to match the tone and feel of your brand.

→ Fin Voice: background noise reduction (6:28): Fin automatically detects and filters background noise on calls, no configuration needed.

→ Shopify Setup Experience (8:21): Connect Fin to your Shopify store in under two minutes. Fin learns your full catalog, tracks live inventory, and becomes a personalized shopping assistant right out of the box.

→ Help Desk Updates (12:31): 11 new call metrics for teams using phone support, and holiday office hours – our most upvoted community request.

Everything shown is ready to use now. Watch Brian, Alihan, and Robert walk through what's new:

[Florian Monfort @fl0ow3]

This is how you pass the 400M$ ARR mark in an AI world

[TechStockFundamentals @TechFundies]

Pretty interesting story.

Customer support software provider was slowing dramatically + introduced successful AI agent priced on usage going to resolution -> growth accelerated meaningfully.

[Eoghan McCabe @eoghan]

https://t.co/4bjaeYNcTP