Flash Fiber

Bringing the world to Rural Alabama

[Flash Fiber @Flash_Fiber]

🚨 Another Fiber Cut in Town Creek 🚨

We’re frustrated to report yet another fiber line was cut by someone looking for copper near the Hwy 101 Handy Mart, located at the corner of Hwy 101 and County Road 184 in Town Creek, AL. This happened some time after 6 pm last night. The exact location is circled in the photo below.

Let’s be clear — this is extremely dangerous, illegal, and completely pointless.
Fiber optic cables contain no copper, no metal, and nothing of resale value.

💸 These reckless acts cause costly service outages for FlashFiber customers and require hours of work to repair.

🔹 FlashFiber is offering a $1,000 reward for information that leads to the arrest of whoever is responsible.
🔹 If you have any information, please contact the Lawrence County Sheriff’s Department.

Together, let’s stop this senseless damage and protect our community’s network.
@waff48 @WAAYTV @whnt @FOX54News @MoultonAdv

[Flash Fiber @Flash_Fiber]

🚨 FlashFiber Outage Alert – Hwy. 33 / CR 277 Area 🚨

We are currently experiencing a service outage in the Highway 33 and County Road 277 area due to a fiber cable being cut—not by accident, but by someone attempting to steal copper. Let’s be clear: this wasn’t just a crime, it was a major disruption to our customers and our community.

⚠️ Our crews are on-site working to restore service as quickly as possible.

💰 REWARD OFFERED: $3,000
We are offering a $3,000 reward for information that leads to the arrest of the person or people responsible for this damage. These theft attempts are not only illegal—they’re costly and deeply frustrating for the customers we proudly serve.

👉 If you have any information, please call 256-552-2300 and ask for Cody McDonald or email us at [email protected].

Thank you for your patience as we work to get everyone reconnected. Please share this post to help us catch those responsible.
@waff48 @whnt @WAAYTV @WXTX54 @MoultonAdv

[Flash Fiber @Flash_Fiber]

We have a fiber line down in the Mt. Hope area this morning, affecting around 250 FlashFiber customers.

The fiber line was cut again at the same location where it was cut on March 10th - across from the JWEMC Substation at the intersection of CR 50 and 460. Law enforcement has been contacted, and we are offering a $2,000 reward for information leading to the arrest of the parties involved. If you have any information, please call 256-552-2300 and speak to Cody McDonald or send us an email tip at https://t.co/BscRvHiYB8. All tips will be kept anonymous. See pictures below.

Crews are working to get the line back up and spliced. Unfortunately, getting everyone affected back in service will take several hours. We are working on it and will continue until all service is restored. You can see our live fiber outage map at https://t.co/EDrVk88emk

@whnt @waff48 @WAAYTV @FOX54News @MoultonAdv

[Flash Fiber @Flash_Fiber]

FYI: We are conducting an email survey for JWEMC and FlashFiber. If you get this email, it is something we sent.
We do appreciate your participation. This will help us serve you better. Thank you.

[Flash Fiber @Flash_Fiber]

👏10,000 Customers - and counting
FlashFiber is excited to announce a significant milestone as it welcomes the Kilgo family of Hartselle as its 10,000th customer. In celebration of this momentous occasion, representatives from FlashFiber, joined by representatives of both the Hartselle and Decatur-Morgan Chambers of Commerce, gathered to honor the Kilgo family and express gratitude for their support.
Read more here: https://t.co/s16UJG42wv

@decaturdaily @WAAYTV @waff48 @whnt @MoultonAdv @DMCChamber @yhn @hartselleenq @HartselleChambr @wzdxnews @tabitha_pace

[Flash Fiber @Flash_Fiber]

Outage Alert: We currently have about 60 customers without internet along County Road 222/Mountain Home road in the Hillsboro area. Unfortunately a car accident late last night broke two poles and the fiber line on them. We are lining up crews to RE-splice the fiber once the poles are replaced but it looks like this will run into tomorrow before we get everyone back up in this area. We will post more updates as we get more information.

[Flash Fiber @Flash_Fiber]

🍂✨ FlashFiber wishes your family a Thanksgiving filled with warmth, gratitude, and the joy of connections! 🦃🌟 As we gather around the table and reflect on the blessings of the past year, we're grateful for the trust and support our valued customers give us every day. Happy Thanksgiving to all of our FlashFiber family! 🧡🍁

[Flash Fiber @Flash_Fiber]

OUTAGE NOTICE: We have a fiber line down in the Eva area around Hwy 55 and Chambers. This has caused an outage for about 55 customers at this time. We're working to get everyone back up as soon as possible. This is an underground strand, so it may take a little longer to repair. We'll keep you up to date here.

[Joe Wheeler EMC @JWEMC]

We currently have more than 4,000 members without power in the Priceville area. This is a TVA issue and could take up to an hour and a half to get power back to the Priceville substation. We are working to reroute power now to shorten this time. We are working to get everyone back on ASAP. Follow our live outage map at https://t.co/7aCJT1gCzG. @morgan_sheriff @morgancoema @waff48 @WAAYTV @whnt @decaturdaily @MorganCoComm

[Flash Fiber @Flash_Fiber]

SCAM NOTICE: We have had some members reporting text messages and emails they are receiving that claim to be from Joe Wheeler EMC Internet. These are not from anyone affiliated with JWEMC or FlashFiber. If you get one of these, please do not respond or click on any of the links in the text. See the email and text below. If you do get something like this, please let us know by sending us a PM or calling 256-552-2300.

[Flash Fiber @Flash_Fiber]

We have EXCITING NEWS! The FCC's Affordable Connectivity Program (ACP) is now available for FlashFiber customers to help bridge the digital divide, ensuring everyone can access high-speed internet. If you're a FlashFiber customer or planning to become one, you may be eligible for significant discounts on your monthly bill. Just visit https://t.co/5YBB5ipEXe for information on how to apply and claim your $30 credit towards your FlashFiber internet bill every month.
*Help us spread the word! Please share this post, and let's make sure everyone has access to fast, reliable internet. @LCHSreddevils @MoultonAdv @decaturdaily @waff48 @whnt @WAAYTV

[Flash Fiber @Flash_Fiber]

@Muhamma08397691 @naveedkbut @mianomershah @PTCLOfficial @PTCLCares @PTAofficialpk @MohsinnaqviC42 this is a different FlashFiber in the US. Sorry I am unable to help you.

[Flash Fiber @Flash_Fiber]

We’re out answering questions, signing people up, and giving away swag at Hartselle Depot Days all day today. Come on out to booth 438 and see why FlashFiber is your Hometown Internet Solution.

[Flash Fiber @Flash_Fiber]

We have outages affecting county roads 427, 413, and 416 - caused by a hunter shooting one of our fiber cables. Please be aware of where you're shooting. A bad shot on one of our fibers can cause outages and cost lots of money. This can also cost the one who makes the bad shot. Please shoot responsibly and be safe.

[Flash Fiber @Flash_Fiber]

Don't miss a game because your old-school cable provider doesn't carry the channels you want. When you STREAM with FlashFiber Internet, we provide the fiber-powered speed - you choose the content you want. It's time to cut the cord and see what modern-day television offers. Sign up at https://t.co/8VLbSsbNmq #ditchcable

[Joe Wheeler EMC @JWEMC]

Update 9:15 pm. - a tree fell across the primary line on 67 betweeen Priceville and Somerville causing a power outage affecting 1160 members. Crews are working to isolate the damaged area and get the lines back up. This also broke the main fiber between Pence and Priceville causing an internet outage affecting a large area in Morgan county. Stay tuned for more updates. @morgancoema @morgan_sheriff @waff48 @WAAYTV @GeorgiaWAAY31 @whnt

[Flash Fiber @Flash_Fiber]

We are aware of a large internet outage affecting members in Somerville, Priceville, Mt. Tabor, Hartselle areas. A Power outage in Somerville/Priceville area affecting 1160 members because of a downed tree and broken lines - both power and fiber - is the reported cause. Crews in route now. Stay tuned for more updates.

[Flash Fiber @Flash_Fiber]

As you may have noticed, it's been a bit windy today. If your power went out and your FlashFiber internet did not come back on when the power did, please follow these steps: DO NOT unplug anything from the small black box (Modem.) To reset your router (Tall gray box) you can unplug it for ten seconds, plug it back in and watch for the green light to come on on the front. If the green light does not come back on or you cannot connect to the internet after restarting it, please call 256-567-4140 and select technical support.

[Flash Fiber @Flash_Fiber]

Notice: FlashFiber is performing a systemwide upgrade tonight requiring internet service to be disconnected for all customers. Technicians will start at midnight and finish by 6 am. We apologize for the interruption.