Graeme Fleming

Risk Director, Proud Dad, ex (ish) rugby player and bad golfer.

[Graeme Fleming @Flembo7]

@nectar your customer support are worse than useless. Trying to move points between loyalty programs to no avail. they tell me my accounts are not linked, i can see both balances and account details in the Nextar App and shared a picture of the same. I can’t transfer points.

[Graeme Fleming @Flembo7]

@British_Airways can someone please explain to me why you seem unable to store my API for a. upcoming flight on Saturday. This will. w at least the 5th time i have input the information. and seems to happen every time i boom a flight to the US.

[Graeme Fleming @Flembo7]

@HotpointUK engineer finally turned up
today to fix a machine that you delivered not working properly more than a month ago. Machine was working. it display faulty, new display fitted and now machine not working at all.

[Graeme Fleming @Flembo7]

@Roblox your support team don’t seem to be responding. my son has access issues on his account and we are trying to prove ownership. This has been going on since Monday and no one has responded to me since Wednesday. please can someone respond urgently.

[Graeme Fleming @Flembo7]

@Roblox your support team don’t seem to be responding. my son has access issues on his account and we are trying to prove ownership. This has been going on since Monday and no one has responded to me since Wednesday. please can someone respond urgently.
#Robloxaccessissues

[Graeme Fleming @Flembo7]

@Roblox have access issues and your support form not working. have emailed you and been directed back to support form which is still not working.

my son can’t get access to his account and is understandably upset - how can you help.

[Graeme Fleming @Flembo7]

@Roblox son has issues logging into account and your system says too many requests and won’t send emails.

your helpdesk form has technical errors and won’t let me submit.

what do you suggest i do?

[Graeme Fleming @Flembo7]

@British_Airways I am able to do it and have done it multiple times. The boss of the question is why do you keep losing the info and this requiring me to put it in again.

[Graeme Fleming @Flembo7]

@British_Airways now entering where I am staying in the US for at least the 10th time. Why is your app not able to store my details? Very frustrating

[Graeme Fleming @Flembo7]

@British_Airways please explain to me why every time I input where I am staying in the USA into my booking you promptly delete it and I seem to have to add again.

[Graeme Fleming @Flembo7]

@WhatsApp my wife���s account has been hacked and you seem unable to help. Your what app chat is not at all helpful. We need urgent help please.

[Graeme Fleming @Flembo7]

@WhatsApp wife’s account has been attached via social engineering. Want to speak to a real person to ‘turn off’ account temporarily as resetting is locked right now. Your help agent on WhatsApp seems incapable of answering more than one question. Please help.

[Graeme Fleming @Flembo7]

@AmazonHelp I have done this multiple times. It seems every time I contact you nobody keeps any records. Please send me a DM and I will provide account so you can find out what it is going on.

[Graeme Fleming @Flembo7]

@JeffBezos @amazon I am simply appalled that more than 2 weeks after raising a formal complaint nobody from your organisation has responded. Still unable to connect Sonos speakers to echo dots - your upgrade caused a problem and still not fixed. Terrible customer service.

[Graeme Fleming @Flembo7]

@AmazonHelp @amazon @AmazonUK @JeffBezos spoke to someone in your technical team last Thursday and they promised a resolution in 2 working days. I am still waiting!

[Graeme Fleming @Flembo7]

@AmazonHelp It needs to be a bit better than that. I have spend hours on the phone and emailed Boone has answered or fixed the problem

[Graeme Fleming @Flembo7]

@JeffBezos @amazon I am simply appalled that more than 2 weeks after raising a formal complaint nobody from your organisation has responded. Still unable to connect Sonos speakers to echo dots - your upgrade caused a problem and still not fixed. Terrible customer service.

[Graeme Fleming @Flembo7]

@AmazonHelp Did all of that and spoke to technical support. All things point to a problem your end. Am expecting a call back today but don’t hold out much hope.

[Graeme Fleming @Flembo7]

@AmazonUK why has Alexa stopped working with Sonos. Technical support suggestion to turn off and turn off again not solved problem. Suggests a software problem your end - any advice.

[Graeme Fleming @Flembo7]

And your incompetent team have added insult to injury by failing to book the 0739 taxi as they promised.

[Graeme Fleming @Flembo7]

@HolidayInn what’s the point of booking a room in advance when I turn uk after a long days travelling to discover you have given my too. Away and I am now being dispatched to Antony hotel away from the conference I am attending. To say I am furious is beyond belief.