Flight Centre

🌏 Your Centre For Travel

[Flight Centre @flightcentreAU]

@kennedylnicole Hi Nicole. Our team would like to investigate this and get back to you with comprehensive feedback. Please open a case with us here: https://t.co/1YRyp6W60h.

We'll escalate this on our side and work on getting you a solid answer.

[Flight Centre @flightcentreAU]

@zazielindeau Hi, sorry to hear this. Based on the limited info on your profile, we can't see a booking for you. In order to support your enquiry, feel free to reach out to us with your booking info on; [email protected]

[Flight Centre @flightcentreAU]

@ekc04 Hi Colleen - This account that has replied is NOT a Flight Centre owned account. Please ensure you protect your privacy.
The official contact for your booking with be your original booking agent, or our 24/7 emergency assist team on; 1300 131 600

[Flight Centre @flightcentreAU]

@ekc04 If an airline time change isn't suitable, we can absolutely look at available options. There may not be suitable options available, so from here our team can check options and/or organise your refund for you.
Feel free to call the team & they can clarify further for you Colleen.

[Flight Centre @flightcentreAU]

@ekc04 1/2 Hi Colleen, I'm sorry to hear about your negative experience with us. We can definitely appreciate how frustrating time changes are, especially when it affects your other fights! For these changes, Flight Centre is bound by the airline’s conditions.

[Flight Centre @flightcentreAU]

@laumchugh Hi Laura! We recommend if you are not able to call from your mobile, to try source alternative access to a phone (hotel, public phone etc)
We have sent you a DM with alternative recommendations also 😊

[Flight Centre @flightcentreAU]

@simwatt Hey there! We can't see any booking details based on your profile name, but this does sound quite strange!
Feel free to reach out directly to myself with your booking details and we can investigate further for you; [email protected]

[Flight Centre @flightcentreAU]

@BrySonejens Hi there Bry! As Aunt Betty are a completely separate business, we do not have access to any bookings or data to assist unfortunately.
You can find contact details for Aunt Betty here; https://t.co/WVcaCyDofe

[Flight Centre @flightcentreAU]

@isitBrett Yep - that's because all available rates are displaying for you 😊
When that cheaper rate does book out, it will then no longer be available to view.

[Flight Centre @flightcentreAU]

@MrSonicPauly Hi there! Incorrect names can be tricky to change! Most Airlines will not allow full name change (more than a couple characters), so a new ticket is often the best option. This is where the airline T&Cs come into play, and these apply to all passengers, including FC Customers.

[Flight Centre @flightcentreAU]

@beatdown155 Hi Damien, sorry to see you're not happy. Change & cancellation fees are set by the airline & advised prior to booking, alongside the Flight Centre processing fees. These require acknowledgement from customers prior to any payment. I hope this clarifies further for you.

[Flight Centre @flightcentreAU]

@BigLadHawk The lads might've lucked out on a big date at the G, but we're sure they'd still love a big night out in Melbourne. No need to let good tickets go to waste! 😜
https://t.co/A4ue3uWK9n

[Flight Centre @flightcentreAU]

@damaged7770 Hi Luke, we're sorry to hear you're needing emergency assistance whilst travelling! The overseas number is definitely accessible and working for customer overnight & today. The number to contact from overseas is; [phone]
The team are available & more than happy to assist.

[Flight Centre @flightcentreAU]

Our very own Clint Hearne, Stevey Ginger and Nathan Varney share hilarious travel stories in this TravelTalk podcast https://t.co/2rbzdVXiRp

[Flight Centre @flightcentreAU]

@herniqb Hey Hernan, this sounds very strange, and we hope you were able to get this sorted. All customers have access to our 24/7 emergency assist team, who can be contacted on 1300 131 600 from within Australia 😊

[Flight Centre @flightcentreAU]

@Robodotta 2/2 We'd recommend contacting your consultant for an update, though we may not have updated details if still waiting on the airline.
If you would like to speak further about this, you can reach out to our customer relations team by completing this form: https://t.co/Pwmw8Ox5C3

[Flight Centre @flightcentreAU]

@Robodotta 1/2 Hi Rochelle, with the airline refunds, the processing time on this typically sits at approximately 12 weeks, however, with the high rate of cancellations currently, this timeframe is being extended by the majority of suppliers due to the increased workload across the industry

[Flight Centre @flightcentreAU]

@VineshMorar Please check your DMs. ~L.V

[Flight Centre @flightcentreAU]

@VineshMorar We're sorry to hear about your experience with us, Vinesh, and will be creating a case with our Customer Experience team for investigation. Please DM us your contact info so they can contact you directly.
Alternatively, you can email us at [email protected]. ~L.V https://t.co/8drFDRiOqo