Flightdelay

[Flightdelay @Flightd70487831]

@AmericanAir we’re never flying AA again. Multiple undisclosed cancellations/rescheduled flights/impossible connections and to top it off, AA airport staff screaming at you and a 5.5hr flight delay.

[Flightdelay @Flightd70487831]

@AmericanAir Why can’t we reach the customer relations department directly?

[Flightdelay @Flightd70487831]

@AmericanAir So who is this reviewer that’s taking 33 DAYS? Can you please inform their manager and set a deadline? There is no reason it should take someone 33 DAYS to read a paragraph.

[Flightdelay @Flightd70487831]

@AmericanAir You told me they would reply to my complain ASAP 12days ago. And now we are still waiting. Can you escalate this to someone in customer relations? Is someone actively reviewing our complaint or it’s just sitting there?

[Flightdelay @Flightd70487831]

@AmericanAir I get that you can only write generic stock responses, but seriously- if this were you- do you really think it’s ok to wait 33 DAYS and counting just to hear back about a delay? There’s no phone number to reach customer relations.

[Flightdelay @Flightd70487831]

@AmericanAir We filed the complaint 33 DAYS ago. Why is it taking so long? This is unacceptable!

[Flightdelay @Flightd70487831]

@RealDuongDuong @AmericanAir We’ve been waiting 33 days to hear back about our complaint. We reported @AmericanAir to the department of transportation. Spread the word and hold @AmericanAir accountable for its horrendous service!! https://t.co/USGpBGes17

[Flightdelay @Flightd70487831]

@AmericanAir Grain bowls are not a replacement for actual customer relations! We have been waiting 31 DAYS to hear back about our complaint!

[Flightdelay @Flightd70487831]

@AmericanAir Where are your customer relations representatives?? We’ve been waiting 31 DAYS to get our complaint addressed! 31 DAYS!! This is ridiculous!

[Flightdelay @Flightd70487831]

@kelen_andrew @AmericanAir Yup! We also had an awful experience w American. Waiting 31 DAYS for a response to our complaint. Ended up filing a DOT complaint. Spread the word and hold @AmericanAir accountable for its horrendous service!! https://t.co/USGpBGes17

[Flightdelay @Flightd70487831]

@craig_faanes @AmericanAir @AmericanAir is one of the few major airlines with no number for customer service. Been waiting 31 days for a response to our complaint. We filed a DOT complaint. Spread the word and hold @AmericanAir accountable for its horrendous service!! https://t.co/USGpBGes17

[Flightdelay @Flightd70487831]

@AmericanAir Multiple undisclosed cancellations/rescheduled flights/impossible connections and to top it off, AA airport staff screaming at you and a 5.5hr flight delay that cost us several hundred dollars in taxi/train/hotel fees. No response to our complaint after 31 DAYS??

[Eltoro @HungrybearNJ]

@AmericanAir What’s frustrating is a company that makes billions of dollars a year and cannot accommodate their guests for an inconvenience caused by maintenance issues.

[SchorschTag @SchorschTag]

@AmericanAir It's great that you provide some kind of customer service. My schedule was changed and since days I'm trying to contact you... don't you think nearly two hours of waiting in queue are enough?

[Flightdelay @Flightd70487831]

@DTibrey @AmericanAir Omg that sounds terrible! I hope @AmericanAir resolves this for you. If you do need to file a complaint with the department of transportation the link is here. We ended up fling one ourselves for a different issue. https://t.co/USGpBGes17

[Flightdelay @Flightd70487831]

@firstbasscoach @AmericanAir I know how you feel 😢 I feel it should be illegal to not have an actual customer service person you can talk to. Hang in there!

[Flightdelay @Flightd70487831]

@SaraFeldman @AmericanAir @AmericanAir make this right!

[Sara Feldman @SaraFeldman]

Still have yet to speak to an @AmericanAir representative about a refund for the reward miles used, the $500 we originally spent on Chris’s ticket, and at this point, cancelling my @AmericanAir credit card I’ve had for 10 years. Someone help?! @AmericanAir

[Flightdelay @Flightd70487831]

@SaraFeldman @AmericanAir Yeah the same thing happened to us. We’ve been waiting 25days for a response to our complaint. I hope you have more luck than we do. We ended up filing a complaint with the dept of transportation https://t.co/USGpBGes17