ETF Fam,
🤩Great news! 🔥����🔥
The PropFirm Compliance Edition of Replikanto is available and officially back on our approved trade copier list!
Important: You must use the compliance version to trade your ETF accounts, not the standard version. Link can be found here: https://t.co/SxJsuuuHSx
It is crucial that you use the compliance version for all your trading activities. We may occasionally ask traders to verify they're using the correct version if we notice any irregularities in trading patterns.
Trading is challenging enough without worrying about whether your tools are compliant, so we've ensured that this specific version of Replikanto meets all our requirements.
Should you have any questions about the installation or setup, email [email protected].
Let's keep building long-term success together the right way!
@holy_cabron I understand your frustration. We did not intend to mislead or modify the established rules in an unfair manner. While we can continue this discussion at our convenience, I would appreciate receiving your direct email address.
@holy_cabron We strive for transparency, and your feedback about email notifications is important. I will pass this on to our team to ensure future communications are even clearer.
The lifetime license means you can use the product indefinitely, but ongoing updates and support are only included for the first year. If you have documentation from your purchase that states otherwise, please send us an email and we will investigate further. I want to make sure everything is clear and fair for you.
@holy_cabron@outof0ptions Replikanto's lifetime license lets you use the product forever. It includes 1 year of updates & support, after that, you can keep using it as-is. Please send us an email and we will resolve this quickly.
License issues due to machine ID changes are always handled by our technical support team, who will resolve them even if a year has passed since your purchase, because lifetime licenses need to work for as long as NinjaTrader exists. Here is a link so that everyone can manage their licenses in case of a machine ID change: https://t.co/DLi3qRTrTs
@outof0ptions@xJMacD This information began to be included in the order description at the end of 2023. As in your case, there was no express mention of this in your purchase order email, we will grant you the 1-year renewal free of charge.
@outof0ptions Hi Michael Petrullo, it was good that you brought this up here so we could clarify the lifetime license. It doesn't happen often, but sometimes some of our customers don't understand and end up saying things they shouldn't and even threatening us, like you did.
A lifetime license confers the right to use the software for unlimited periods. However, free technical support and product updates are included only for the first year after the purchase. After that first year, to continue downloading the latest versions and receiving support, you need to purchase an annual support and updates renewal.
This policy is outlined on the Replikanto product page (https://t.co/3QK3qaGwn8), in order details (https://t.co/URghR6NG1T) and in our Terms and Conditions Sections 4 and 5 (https://t.co/w27u6Eb7fE) approved during the purchase.
Here’s a quick summary:
- Lifetime license = indefinite use of the NinjaTrader add-on.
- 1 year of free technical support and updates included.
- After a year, it is up to you to renew to get updates and assistance.
Even after purchasing the product, if you did not agree with the rules, you could have requested a full refund within 14 days. We would have granted the refund without asking any questions, as we always do.
Just one more thing, you said you paid US$300 for the Replikanto lifetime license. Just to clarify, you paid US$149, so there are no misunderstandings.
We hope this clears up any questions, but if you still have questions, please contact us via the link: https://t.co/XfaPuhnyfq
@tradesbyrina @Haku17aMyTatas If you believe that Replikanto may be the source of the issue, we kindly request that you send us an email so that we can conduct a thorough analysis.
@tradesbyrina@daytradingdigzy Exactly, nothing will bring back what has already been. If you think that Replikanto is the problem, please send us an email and we will analyze everything.
@tradesbyrina No, Replikanto cannot force the order fill on all the accounts, but you can use the exclusive Replikanto feature called Follower Guard to flatten your followers if they become out of sync. Please send email to us about issues or questions to get a better and complete replies.